Returns and shipment help
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Seller_Wa9RwOQ4LhqCO

Returns and shipment help

Hi all

Couple of questions if i may :slight_smile:

  1. I refunded a customer order but they did not return in the time scale given by Amazon - what is my next step?
  2. Created a shipment today and paid UPS the normal way within sellercentral, only to be asked to pay UPS again when arranging the collection?

Any help would be wonderful.

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7 replies
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Seller_SITNVuZK87zGK
In reply to: Seller_Wa9RwOQ4LhqCO’s post

Answer to question 1 - you shouldn’t have refunded them until you got the product back. Unfortunately you don’t have any next steps except to hope they have returned it.

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Seller_y7wlA8Npjq1Or
In reply to: Seller_Wa9RwOQ4LhqCO’s post

Only ever refund a return if you actually have that return in your hand and it matches exactly what you shipped out. OR you don’t want the goods back at all.

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Seller_NoMNQDGnEW5Bx
In reply to: Seller_Wa9RwOQ4LhqCO’s post

Question 2 : use an old ups tracking number instead

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Seller_NoMNQDGnEW5Bx
In reply to: Seller_Wa9RwOQ4LhqCO’s post

Yes it’s fine, it’s on a few other threads and I do it all the time

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