Royal Mail extra surcharges for variance in number of items sent
Since July this year, we have had extra charges added to our invoices for “under declared items”-( 48 hour parcels). Royal Mail say we are sending more items than our manifest paperwork shows.We use Amazon to buy our RM labels and use Click and drop for a few others. We create the manifests at the end of day for both Amazon and Click and Drop.
Is anyone else experiencing this issue?
6 replies
Seller_7VbclcPFFRTnc
Yes unfortunately several reports
Seems the main issue is labels purchased on a weekend that aren’t forward dated but others have mentioned its a known api issue too possibly ?!
Seller_RyxGR75fIwiux
I want to let everyone know that after 4 months of persistently emailing Royal Mail about incorrect underdeclared parcels ( manifested at weekends), we have been refunded for over £1000. I had a dozen emails from RM saying the invoicing was correct, but I persevered. Thank you everyone for pointing out why the error occurred.
If anyone else has these charges- raise a case with RM and pursue it- they know this issue exists.
