Royal Mail: Post Office shipments under Import One-Stop Shop (IOSS)
Shipments sent to customers through over the counter services at Post Offices in the UK may not be correctly declared under Import OSS. This may lead to delays in delivery to your customers and customers may be required to pay additional taxes and fees to receive their goods.
In order to provide a good customer experience, Royal Mail recommends that you use their “Click & Drop” service (https://parcel.royalmail.com/) for shipments under Import OSS. Alternatively, you may wish to consider shipping with another logistics partner.
Royal Mail: Post Office shipments under Import One-Stop Shop (IOSS)
Shipments sent to customers through over the counter services at Post Offices in the UK may not be correctly declared under Import OSS. This may lead to delays in delivery to your customers and customers may be required to pay additional taxes and fees to receive their goods.
In order to provide a good customer experience, Royal Mail recommends that you use their “Click & Drop” service (https://parcel.royalmail.com/) for shipments under Import OSS. Alternatively, you may wish to consider shipping with another logistics partner.
100 replies
Seller_sFEUMUfeW5484
Royal Mail have announced that the Post Office counters can electronically input the IOSS numbers. So as long as you ask them to do this, you should be fine.
Seller_icDW7R401Yzvc
Does anyone know what happens if we get a B2B order for the EU? We know that IOSS just applies to B2C under EUR150.00. So, if you get a B2B order (to a customer with a VAT number), or an order worth over EUR150.00, there is no local European VAT charged by Amazon under IOSS rules. And yet, local import VAT does need to be paid on arrival. Does that mean we can’t accept the order under Amazon terms of sale? And if we receive an order that it isn’t placed through an online marketplace, how do we let Royal Mail know that the customer needs to pays as the importer of record? Any advice much appreciated.
Seller_U2K2GHyMyP6e3
I pulled through a click and drop order today but no IOSS logo and nothing on label to show IOSS number or that it was paid etc.
Any advice? Where would I see this logo on the click and drop label?
Thanks
Seller_xUKHc5xSYJmI4
I would have thought Amazon would provide more clearer guidance.
Seller_Qrqi3Gr1D0qyY
Does anyone know what is going to happen with Northern Ireland? I made some searches and on gov.uk it says that new regulations will affect businesses from Great Britain to consumers in Northern Ireland and the EU but then it says ‘Online marketplace liability will not apply in relation to Great Britain businesses that make sales of goods to Northern Ireland customers.’. We have switched off all eu marketplaces but NI case is still really confusing and not clear… we just keep sending orders to NI as normal but not sure if this is right…
https://www.gov.uk/government/publications/eu-e-commerce-package/eu-vat-e-commerce-package
Seller_Sid4iprMNf0dM
I’ve been going round and round these posts on IOSS and from what I can see if you are using a non-business Click and Drop account integrated with Amazon and dispatch to the EU, the services you most likely use to send mail are not compatible with IOSS.
The codes such as “IE1” and “IG1” above most likely you are not familiar with…you’re instead familiar with names like ‘International Standard’ and ‘International Tracked and Signed’. You’ve followed the helpful instructions given by other users and are now confused why after entering in your IOSS number into the ‘Trading Names’ section of your Click and Drop account, thinking you’ve done everything correctly there is then no IOSS logo or any visual indicator on the printed label or CN22 that shows its an IOSS order, so you’re worried now that your parcel will either be sent back to you or your customer will have to pay additional fees.
It seems to be that the services you have used everyday for years are not valid for IOSS, because you have a non-business account for Click and Drop?
Which then leads to the next question, what does a non Business Click and Drop user do to ensure IOSS compliance?
I’ve seen the note on the Royal Mail site linked above that says "Write IOSS and the marketplace name on the front of your item near the address, eg ‘IOSS AMAZON’ but then if we’re doing that what was the point of entering in the IOSS code into the Personal Click and Drop as it doesn’t seem to do anything?
Seller_rv8HvOWVigeUM
im so confused - for low cost items do i still have to do all this - this is from the uk.gov site
Customs Duty becomes payable if the value of the goods is over £135
In summary:
Goods value Customs charges applicable
£0.00 to £135 No Customs Duty
No Import VAT
£135.01 and greater Customs Duty due,
Import VAT due
Seller_xUKHc5xSYJmI4
I have been looking online for information on the EU website and other places to be honest it could be a lot user friendly.
Seller_xUKHc5xSYJmI4
Hi
Please correct me if I am wrong as from 1st of July 2021 market places such as Amazon will collect the VAT on orders and pass this to the relevant authorities in the EU.
According the order details and information below Amazon will collect the VAT on the order:-
Tax collect Model: Markplacefacilicitator
Legislation: EU Deemed Reseller
Tax Collection Responsible Party: Amazon Services Europe S.a.r.L.
IOSS VAT identification number: IM4420001201
So if Amazon is collecting the VAT on the order for an over seas customer in France, for example why could the customer need to pay VAT again when the order is delivered. If the seller has used the Amazon IM code when dispatching this order by completing the CN22 customs declaration?. By deducting the VAT I would have thought Amazon would provide a document or sticker to be placed on the parcel saying the VAT has been collected and paid by Amazon?
I do not understand click and drop facility provided by Royal Mail. It makes no references whatsoever about how the Amazon IOSS is applied parcel or anywhere.
Royal Mail: Post Office shipments under Import One-Stop Shop (IOSS)
Shipments sent to customers through over the counter services at Post Offices in the UK may not be correctly declared under Import OSS. This may lead to delays in delivery to your customers and customers may be required to pay additional taxes and fees to receive their goods.
In order to provide a good customer experience, Royal Mail recommends that you use their “Click & Drop” service (https://parcel.royalmail.com/) for shipments under Import OSS. Alternatively, you may wish to consider shipping with another logistics partner.
Royal Mail: Post Office shipments under Import One-Stop Shop (IOSS)
Shipments sent to customers through over the counter services at Post Offices in the UK may not be correctly declared under Import OSS. This may lead to delays in delivery to your customers and customers may be required to pay additional taxes and fees to receive their goods.
In order to provide a good customer experience, Royal Mail recommends that you use their “Click & Drop” service (https://parcel.royalmail.com/) for shipments under Import OSS. Alternatively, you may wish to consider shipping with another logistics partner.
Royal Mail: Post Office shipments under Import One-Stop Shop (IOSS)
Shipments sent to customers through over the counter services at Post Offices in the UK may not be correctly declared under Import OSS. This may lead to delays in delivery to your customers and customers may be required to pay additional taxes and fees to receive their goods.
In order to provide a good customer experience, Royal Mail recommends that you use their “Click & Drop” service (https://parcel.royalmail.com/) for shipments under Import OSS. Alternatively, you may wish to consider shipping with another logistics partner.
100 replies
100 replies
Seller_sFEUMUfeW5484
Royal Mail have announced that the Post Office counters can electronically input the IOSS numbers. So as long as you ask them to do this, you should be fine.
Seller_icDW7R401Yzvc
Does anyone know what happens if we get a B2B order for the EU? We know that IOSS just applies to B2C under EUR150.00. So, if you get a B2B order (to a customer with a VAT number), or an order worth over EUR150.00, there is no local European VAT charged by Amazon under IOSS rules. And yet, local import VAT does need to be paid on arrival. Does that mean we can’t accept the order under Amazon terms of sale? And if we receive an order that it isn’t placed through an online marketplace, how do we let Royal Mail know that the customer needs to pays as the importer of record? Any advice much appreciated.
Seller_U2K2GHyMyP6e3
I pulled through a click and drop order today but no IOSS logo and nothing on label to show IOSS number or that it was paid etc.
Any advice? Where would I see this logo on the click and drop label?
Thanks
Seller_xUKHc5xSYJmI4
I would have thought Amazon would provide more clearer guidance.
Seller_Qrqi3Gr1D0qyY
Does anyone know what is going to happen with Northern Ireland? I made some searches and on gov.uk it says that new regulations will affect businesses from Great Britain to consumers in Northern Ireland and the EU but then it says ‘Online marketplace liability will not apply in relation to Great Britain businesses that make sales of goods to Northern Ireland customers.’. We have switched off all eu marketplaces but NI case is still really confusing and not clear… we just keep sending orders to NI as normal but not sure if this is right…
https://www.gov.uk/government/publications/eu-e-commerce-package/eu-vat-e-commerce-package
Seller_Sid4iprMNf0dM
I’ve been going round and round these posts on IOSS and from what I can see if you are using a non-business Click and Drop account integrated with Amazon and dispatch to the EU, the services you most likely use to send mail are not compatible with IOSS.
The codes such as “IE1” and “IG1” above most likely you are not familiar with…you’re instead familiar with names like ‘International Standard’ and ‘International Tracked and Signed’. You’ve followed the helpful instructions given by other users and are now confused why after entering in your IOSS number into the ‘Trading Names’ section of your Click and Drop account, thinking you’ve done everything correctly there is then no IOSS logo or any visual indicator on the printed label or CN22 that shows its an IOSS order, so you’re worried now that your parcel will either be sent back to you or your customer will have to pay additional fees.
It seems to be that the services you have used everyday for years are not valid for IOSS, because you have a non-business account for Click and Drop?
Which then leads to the next question, what does a non Business Click and Drop user do to ensure IOSS compliance?
I’ve seen the note on the Royal Mail site linked above that says "Write IOSS and the marketplace name on the front of your item near the address, eg ‘IOSS AMAZON’ but then if we’re doing that what was the point of entering in the IOSS code into the Personal Click and Drop as it doesn’t seem to do anything?
Seller_rv8HvOWVigeUM
im so confused - for low cost items do i still have to do all this - this is from the uk.gov site
Customs Duty becomes payable if the value of the goods is over £135
In summary:
Goods value Customs charges applicable
£0.00 to £135 No Customs Duty
No Import VAT
£135.01 and greater Customs Duty due,
Import VAT due
Seller_xUKHc5xSYJmI4
I have been looking online for information on the EU website and other places to be honest it could be a lot user friendly.
Seller_xUKHc5xSYJmI4
Hi
Please correct me if I am wrong as from 1st of July 2021 market places such as Amazon will collect the VAT on orders and pass this to the relevant authorities in the EU.
According the order details and information below Amazon will collect the VAT on the order:-
Tax collect Model: Markplacefacilicitator
Legislation: EU Deemed Reseller
Tax Collection Responsible Party: Amazon Services Europe S.a.r.L.
IOSS VAT identification number: IM4420001201
So if Amazon is collecting the VAT on the order for an over seas customer in France, for example why could the customer need to pay VAT again when the order is delivered. If the seller has used the Amazon IM code when dispatching this order by completing the CN22 customs declaration?. By deducting the VAT I would have thought Amazon would provide a document or sticker to be placed on the parcel saying the VAT has been collected and paid by Amazon?
I do not understand click and drop facility provided by Royal Mail. It makes no references whatsoever about how the Amazon IOSS is applied parcel or anywhere.
Seller_sFEUMUfeW5484
Royal Mail have announced that the Post Office counters can electronically input the IOSS numbers. So as long as you ask them to do this, you should be fine.
Seller_sFEUMUfeW5484
Royal Mail have announced that the Post Office counters can electronically input the IOSS numbers. So as long as you ask them to do this, you should be fine.
Seller_icDW7R401Yzvc
Does anyone know what happens if we get a B2B order for the EU? We know that IOSS just applies to B2C under EUR150.00. So, if you get a B2B order (to a customer with a VAT number), or an order worth over EUR150.00, there is no local European VAT charged by Amazon under IOSS rules. And yet, local import VAT does need to be paid on arrival. Does that mean we can’t accept the order under Amazon terms of sale? And if we receive an order that it isn’t placed through an online marketplace, how do we let Royal Mail know that the customer needs to pays as the importer of record? Any advice much appreciated.
Seller_icDW7R401Yzvc
Does anyone know what happens if we get a B2B order for the EU? We know that IOSS just applies to B2C under EUR150.00. So, if you get a B2B order (to a customer with a VAT number), or an order worth over EUR150.00, there is no local European VAT charged by Amazon under IOSS rules. And yet, local import VAT does need to be paid on arrival. Does that mean we can’t accept the order under Amazon terms of sale? And if we receive an order that it isn’t placed through an online marketplace, how do we let Royal Mail know that the customer needs to pays as the importer of record? Any advice much appreciated.
Seller_U2K2GHyMyP6e3
I pulled through a click and drop order today but no IOSS logo and nothing on label to show IOSS number or that it was paid etc.
Any advice? Where would I see this logo on the click and drop label?
Thanks
Seller_U2K2GHyMyP6e3
I pulled through a click and drop order today but no IOSS logo and nothing on label to show IOSS number or that it was paid etc.
Any advice? Where would I see this logo on the click and drop label?
Thanks
Seller_xUKHc5xSYJmI4
I would have thought Amazon would provide more clearer guidance.
Seller_xUKHc5xSYJmI4
I would have thought Amazon would provide more clearer guidance.
Seller_Qrqi3Gr1D0qyY
Does anyone know what is going to happen with Northern Ireland? I made some searches and on gov.uk it says that new regulations will affect businesses from Great Britain to consumers in Northern Ireland and the EU but then it says ‘Online marketplace liability will not apply in relation to Great Britain businesses that make sales of goods to Northern Ireland customers.’. We have switched off all eu marketplaces but NI case is still really confusing and not clear… we just keep sending orders to NI as normal but not sure if this is right…
https://www.gov.uk/government/publications/eu-e-commerce-package/eu-vat-e-commerce-package
Seller_Qrqi3Gr1D0qyY
Does anyone know what is going to happen with Northern Ireland? I made some searches and on gov.uk it says that new regulations will affect businesses from Great Britain to consumers in Northern Ireland and the EU but then it says ‘Online marketplace liability will not apply in relation to Great Britain businesses that make sales of goods to Northern Ireland customers.’. We have switched off all eu marketplaces but NI case is still really confusing and not clear… we just keep sending orders to NI as normal but not sure if this is right…
https://www.gov.uk/government/publications/eu-e-commerce-package/eu-vat-e-commerce-package
Seller_Sid4iprMNf0dM
I’ve been going round and round these posts on IOSS and from what I can see if you are using a non-business Click and Drop account integrated with Amazon and dispatch to the EU, the services you most likely use to send mail are not compatible with IOSS.
The codes such as “IE1” and “IG1” above most likely you are not familiar with…you’re instead familiar with names like ‘International Standard’ and ‘International Tracked and Signed’. You’ve followed the helpful instructions given by other users and are now confused why after entering in your IOSS number into the ‘Trading Names’ section of your Click and Drop account, thinking you’ve done everything correctly there is then no IOSS logo or any visual indicator on the printed label or CN22 that shows its an IOSS order, so you’re worried now that your parcel will either be sent back to you or your customer will have to pay additional fees.
It seems to be that the services you have used everyday for years are not valid for IOSS, because you have a non-business account for Click and Drop?
Which then leads to the next question, what does a non Business Click and Drop user do to ensure IOSS compliance?
I’ve seen the note on the Royal Mail site linked above that says "Write IOSS and the marketplace name on the front of your item near the address, eg ‘IOSS AMAZON’ but then if we’re doing that what was the point of entering in the IOSS code into the Personal Click and Drop as it doesn’t seem to do anything?
Seller_Sid4iprMNf0dM
I’ve been going round and round these posts on IOSS and from what I can see if you are using a non-business Click and Drop account integrated with Amazon and dispatch to the EU, the services you most likely use to send mail are not compatible with IOSS.
The codes such as “IE1” and “IG1” above most likely you are not familiar with…you’re instead familiar with names like ‘International Standard’ and ‘International Tracked and Signed’. You’ve followed the helpful instructions given by other users and are now confused why after entering in your IOSS number into the ‘Trading Names’ section of your Click and Drop account, thinking you’ve done everything correctly there is then no IOSS logo or any visual indicator on the printed label or CN22 that shows its an IOSS order, so you’re worried now that your parcel will either be sent back to you or your customer will have to pay additional fees.
It seems to be that the services you have used everyday for years are not valid for IOSS, because you have a non-business account for Click and Drop?
Which then leads to the next question, what does a non Business Click and Drop user do to ensure IOSS compliance?
I’ve seen the note on the Royal Mail site linked above that says "Write IOSS and the marketplace name on the front of your item near the address, eg ‘IOSS AMAZON’ but then if we’re doing that what was the point of entering in the IOSS code into the Personal Click and Drop as it doesn’t seem to do anything?
Seller_rv8HvOWVigeUM
im so confused - for low cost items do i still have to do all this - this is from the uk.gov site
Customs Duty becomes payable if the value of the goods is over £135
In summary:
Goods value Customs charges applicable
£0.00 to £135 No Customs Duty
No Import VAT
£135.01 and greater Customs Duty due,
Import VAT due
Seller_rv8HvOWVigeUM
im so confused - for low cost items do i still have to do all this - this is from the uk.gov site
Customs Duty becomes payable if the value of the goods is over £135
In summary:
Goods value Customs charges applicable
£0.00 to £135 No Customs Duty
No Import VAT
£135.01 and greater Customs Duty due,
Import VAT due
Seller_xUKHc5xSYJmI4
I have been looking online for information on the EU website and other places to be honest it could be a lot user friendly.
Seller_xUKHc5xSYJmI4
I have been looking online for information on the EU website and other places to be honest it could be a lot user friendly.
Seller_xUKHc5xSYJmI4
Hi
Please correct me if I am wrong as from 1st of July 2021 market places such as Amazon will collect the VAT on orders and pass this to the relevant authorities in the EU.
According the order details and information below Amazon will collect the VAT on the order:-
Tax collect Model: Markplacefacilicitator
Legislation: EU Deemed Reseller
Tax Collection Responsible Party: Amazon Services Europe S.a.r.L.
IOSS VAT identification number: IM4420001201
So if Amazon is collecting the VAT on the order for an over seas customer in France, for example why could the customer need to pay VAT again when the order is delivered. If the seller has used the Amazon IM code when dispatching this order by completing the CN22 customs declaration?. By deducting the VAT I would have thought Amazon would provide a document or sticker to be placed on the parcel saying the VAT has been collected and paid by Amazon?
I do not understand click and drop facility provided by Royal Mail. It makes no references whatsoever about how the Amazon IOSS is applied parcel or anywhere.
Seller_xUKHc5xSYJmI4
Hi
Please correct me if I am wrong as from 1st of July 2021 market places such as Amazon will collect the VAT on orders and pass this to the relevant authorities in the EU.
According the order details and information below Amazon will collect the VAT on the order:-
Tax collect Model: Markplacefacilicitator
Legislation: EU Deemed Reseller
Tax Collection Responsible Party: Amazon Services Europe S.a.r.L.
IOSS VAT identification number: IM4420001201
So if Amazon is collecting the VAT on the order for an over seas customer in France, for example why could the customer need to pay VAT again when the order is delivered. If the seller has used the Amazon IM code when dispatching this order by completing the CN22 customs declaration?. By deducting the VAT I would have thought Amazon would provide a document or sticker to be placed on the parcel saying the VAT has been collected and paid by Amazon?
I do not understand click and drop facility provided by Royal Mail. It makes no references whatsoever about how the Amazon IOSS is applied parcel or anywhere.
