Seller-fulfilled: Delivery promises to be extended during Royal Mail strike
Due to expected Royal Mail strike action and disruption to delivery services across the UK, we'll extend customer-facing delivery promises for all seller-fulfilled offers, including Seller Fulfilled Prime, in the coming weeks.
We understand that these events might cause significant disruptions for some sellers. We're committed to working with you to mitigate any negative effect on your account health.
The strikes are planned for the following dates:
- Friday, August 26
- Wednesday, August 31
- Thursday, September 8
- Friday, September 9
To minimise the impact to your operations, we recommend the following best practices:
- Inform your carriers in advance of volume forecasts and changes in demand.
- Consider using multiple carriers to ensure that you can ship products out on time.
- Provide customers with correct tracking information and regular updates if their order is delayed beyond the expected delivery date.
- To avoid potential harm to your cancellation rate, continue to fulfil orders as soon as you're able.
- If you’re unable to process customer orders at all, update your Listing status for holidays and other absences to deactivate all of your seller-fulfilled listings for the UK. You must still process and ship all orders that you receive up until you deactivate your listings.
145 replies
Seller_EHYOwAkoZV3Hb
A surprising message from Amazon, is this a first?
It clearly doesn’t go far enough, eg what eBay have stated they will do but I guess anything is better than nothing.
But in reality, even though the will extend delivery promises, they don’t say what to and also, the likelihood of defects and account suspension is still there.
Seller_qNG5x2qykaKtZ
Good they’ve recognised there will be a problem - following a standard bank holiday weekend you can expect Royal Mail to be a week behind, so you can expect several weeks of delay here - and I’m sure Amazon will cut you some slack. Maybe give you an extra days grace…then suspend you! But don’t worry, as Amazon have said you can shut up shop and not work during these testing times as a fall back. Given their total incompetence over VTR previously I won’t hold my breath here.
Seller_Dyc070xoeB7rz
Hi,
Prior to seeing Amazon’s message, I had intended on increasing our lead time to ship today to allow for strike action and the bank holiday.
Not entirely sure what to do now, as this line is somewhat vague, ‘Due to expected Royal Mail strike action and disruption to delivery services across the UK, we’ll extend customer-facing delivery promises for all seller-fulfilled offers, including Seller Fulfilled Prime, in the coming weeks.’
- extend it to what? We’re already seeing delays to some orders (more than usual) so I’m keen to know if Amazon’s ‘delivery promises’ would be in line with ours (am sceptical).
Seller_77IcbQKVGdZo0
When is this happening and by how much the dates will be extended?
I put my listings on holiday mode yesterday as my reaction to the strike but I would consider taking them off holiday mode now if I knew how long the dates were being extended for.
I have checked a couple of my competitors and they are showing delivery 27-30 August so there does seem to be any extension yet for the first strike on Friday.
Seller_w6wevyooKA8dx
We assume the delivery promise extension will just be for sellers using Royal Mail and not impact Prime sellers using DPD who are operating like normal?
Seller_XIVPWI7sLNyib
Hmmm… So are they stating they will allow those 4 extra days, to be non post days, i.e. treat it as a Sunday for seller fulfilled?
Not clear at all, wonder if one of their robots wrote this? Honestly, just simple example would have been very helpful.
Seller_7VbclcPFFRTnc
So my understanding of this is still that you need to ship on time therefore any orders that normally require shipping on Friday and Tuesday, will still be required to be shipped on those days
So yes, handling time extensions or holidays seem to be the only way around that specific metric
With regards to delivery, it would nice to see something in place re potential a-z claims
Seller_KjHQOlTKYaPEw
I’ve just started this morning upgrading low value items which i’d normally send by 2nd class to 1st, I’d rather swallow the extra cost myself than risk more defects
Seller_3TuKPsB3ieWKC
Any support for sellers like this is a step in the right direction for Amazon. Other platforms have historically offered far greater protection for sellers when incidents (out of our control) like strikes occur.
I think there could be more done (like proctecting defects and feedback related to the strike action), but it is certainly an improvement.
Seller_4ZrJJHJPQjgdC
This from Click & Drop, RM aren’t guaranteeing Special delivery so I’m turning off the 1 & 2 day premium shipping on Amazon.
Published Date:22/08/2022 16:24
From:Click & Drop Support
Subject:Information for Customers Accessing Special Delivery Services
We will continue to accept, prioritise and deliver as many Special Delivery Guaranteed items as resources allow during industrial action.
We cannot however guarantee delivery by 9am or 1pm next day for items sent during periods of industrial action. We are therefore suspending the delivery guarantee for items posted from Thursday 25 August, up to and including items sent on Thursday 1 September or for items sent between Wednesday 7 September up to and including items posted on Saturday 10 September. Customers will not be able to claim for items posted on these dates and which are not delivered on time.
Seller-fulfilled: Delivery promises to be extended during Royal Mail strike
Due to expected Royal Mail strike action and disruption to delivery services across the UK, we'll extend customer-facing delivery promises for all seller-fulfilled offers, including Seller Fulfilled Prime, in the coming weeks.
We understand that these events might cause significant disruptions for some sellers. We're committed to working with you to mitigate any negative effect on your account health.
The strikes are planned for the following dates:
- Friday, August 26
- Wednesday, August 31
- Thursday, September 8
- Friday, September 9
To minimise the impact to your operations, we recommend the following best practices:
- Inform your carriers in advance of volume forecasts and changes in demand.
- Consider using multiple carriers to ensure that you can ship products out on time.
- Provide customers with correct tracking information and regular updates if their order is delayed beyond the expected delivery date.
- To avoid potential harm to your cancellation rate, continue to fulfil orders as soon as you're able.
- If you’re unable to process customer orders at all, update your Listing status for holidays and other absences to deactivate all of your seller-fulfilled listings for the UK. You must still process and ship all orders that you receive up until you deactivate your listings.
Seller-fulfilled: Delivery promises to be extended during Royal Mail strike
Due to expected Royal Mail strike action and disruption to delivery services across the UK, we'll extend customer-facing delivery promises for all seller-fulfilled offers, including Seller Fulfilled Prime, in the coming weeks.
We understand that these events might cause significant disruptions for some sellers. We're committed to working with you to mitigate any negative effect on your account health.
The strikes are planned for the following dates:
- Friday, August 26
- Wednesday, August 31
- Thursday, September 8
- Friday, September 9
To minimise the impact to your operations, we recommend the following best practices:
- Inform your carriers in advance of volume forecasts and changes in demand.
- Consider using multiple carriers to ensure that you can ship products out on time.
- Provide customers with correct tracking information and regular updates if their order is delayed beyond the expected delivery date.
- To avoid potential harm to your cancellation rate, continue to fulfil orders as soon as you're able.
- If you’re unable to process customer orders at all, update your Listing status for holidays and other absences to deactivate all of your seller-fulfilled listings for the UK. You must still process and ship all orders that you receive up until you deactivate your listings.
145 replies
145 replies
Seller_EHYOwAkoZV3Hb
A surprising message from Amazon, is this a first?
It clearly doesn’t go far enough, eg what eBay have stated they will do but I guess anything is better than nothing.
But in reality, even though the will extend delivery promises, they don’t say what to and also, the likelihood of defects and account suspension is still there.
Seller_qNG5x2qykaKtZ
Good they’ve recognised there will be a problem - following a standard bank holiday weekend you can expect Royal Mail to be a week behind, so you can expect several weeks of delay here - and I’m sure Amazon will cut you some slack. Maybe give you an extra days grace…then suspend you! But don’t worry, as Amazon have said you can shut up shop and not work during these testing times as a fall back. Given their total incompetence over VTR previously I won’t hold my breath here.
Seller_Dyc070xoeB7rz
Hi,
Prior to seeing Amazon’s message, I had intended on increasing our lead time to ship today to allow for strike action and the bank holiday.
Not entirely sure what to do now, as this line is somewhat vague, ‘Due to expected Royal Mail strike action and disruption to delivery services across the UK, we’ll extend customer-facing delivery promises for all seller-fulfilled offers, including Seller Fulfilled Prime, in the coming weeks.’
- extend it to what? We’re already seeing delays to some orders (more than usual) so I’m keen to know if Amazon’s ‘delivery promises’ would be in line with ours (am sceptical).
Seller_77IcbQKVGdZo0
When is this happening and by how much the dates will be extended?
I put my listings on holiday mode yesterday as my reaction to the strike but I would consider taking them off holiday mode now if I knew how long the dates were being extended for.
I have checked a couple of my competitors and they are showing delivery 27-30 August so there does seem to be any extension yet for the first strike on Friday.
Seller_w6wevyooKA8dx
We assume the delivery promise extension will just be for sellers using Royal Mail and not impact Prime sellers using DPD who are operating like normal?
Seller_XIVPWI7sLNyib
Hmmm… So are they stating they will allow those 4 extra days, to be non post days, i.e. treat it as a Sunday for seller fulfilled?
Not clear at all, wonder if one of their robots wrote this? Honestly, just simple example would have been very helpful.
Seller_7VbclcPFFRTnc
So my understanding of this is still that you need to ship on time therefore any orders that normally require shipping on Friday and Tuesday, will still be required to be shipped on those days
So yes, handling time extensions or holidays seem to be the only way around that specific metric
With regards to delivery, it would nice to see something in place re potential a-z claims
Seller_KjHQOlTKYaPEw
I’ve just started this morning upgrading low value items which i’d normally send by 2nd class to 1st, I’d rather swallow the extra cost myself than risk more defects
Seller_3TuKPsB3ieWKC
Any support for sellers like this is a step in the right direction for Amazon. Other platforms have historically offered far greater protection for sellers when incidents (out of our control) like strikes occur.
I think there could be more done (like proctecting defects and feedback related to the strike action), but it is certainly an improvement.
Seller_4ZrJJHJPQjgdC
This from Click & Drop, RM aren’t guaranteeing Special delivery so I’m turning off the 1 & 2 day premium shipping on Amazon.
Published Date:22/08/2022 16:24
From:Click & Drop Support
Subject:Information for Customers Accessing Special Delivery Services
We will continue to accept, prioritise and deliver as many Special Delivery Guaranteed items as resources allow during industrial action.
We cannot however guarantee delivery by 9am or 1pm next day for items sent during periods of industrial action. We are therefore suspending the delivery guarantee for items posted from Thursday 25 August, up to and including items sent on Thursday 1 September or for items sent between Wednesday 7 September up to and including items posted on Saturday 10 September. Customers will not be able to claim for items posted on these dates and which are not delivered on time.
Seller_EHYOwAkoZV3Hb
A surprising message from Amazon, is this a first?
It clearly doesn’t go far enough, eg what eBay have stated they will do but I guess anything is better than nothing.
But in reality, even though the will extend delivery promises, they don’t say what to and also, the likelihood of defects and account suspension is still there.
Seller_EHYOwAkoZV3Hb
A surprising message from Amazon, is this a first?
It clearly doesn’t go far enough, eg what eBay have stated they will do but I guess anything is better than nothing.
But in reality, even though the will extend delivery promises, they don’t say what to and also, the likelihood of defects and account suspension is still there.
Seller_qNG5x2qykaKtZ
Good they’ve recognised there will be a problem - following a standard bank holiday weekend you can expect Royal Mail to be a week behind, so you can expect several weeks of delay here - and I’m sure Amazon will cut you some slack. Maybe give you an extra days grace…then suspend you! But don’t worry, as Amazon have said you can shut up shop and not work during these testing times as a fall back. Given their total incompetence over VTR previously I won’t hold my breath here.
Seller_qNG5x2qykaKtZ
Good they’ve recognised there will be a problem - following a standard bank holiday weekend you can expect Royal Mail to be a week behind, so you can expect several weeks of delay here - and I’m sure Amazon will cut you some slack. Maybe give you an extra days grace…then suspend you! But don’t worry, as Amazon have said you can shut up shop and not work during these testing times as a fall back. Given their total incompetence over VTR previously I won’t hold my breath here.
Seller_Dyc070xoeB7rz
Hi,
Prior to seeing Amazon’s message, I had intended on increasing our lead time to ship today to allow for strike action and the bank holiday.
Not entirely sure what to do now, as this line is somewhat vague, ‘Due to expected Royal Mail strike action and disruption to delivery services across the UK, we’ll extend customer-facing delivery promises for all seller-fulfilled offers, including Seller Fulfilled Prime, in the coming weeks.’
- extend it to what? We’re already seeing delays to some orders (more than usual) so I’m keen to know if Amazon’s ‘delivery promises’ would be in line with ours (am sceptical).
Seller_Dyc070xoeB7rz
Hi,
Prior to seeing Amazon’s message, I had intended on increasing our lead time to ship today to allow for strike action and the bank holiday.
Not entirely sure what to do now, as this line is somewhat vague, ‘Due to expected Royal Mail strike action and disruption to delivery services across the UK, we’ll extend customer-facing delivery promises for all seller-fulfilled offers, including Seller Fulfilled Prime, in the coming weeks.’
- extend it to what? We’re already seeing delays to some orders (more than usual) so I’m keen to know if Amazon’s ‘delivery promises’ would be in line with ours (am sceptical).
Seller_77IcbQKVGdZo0
When is this happening and by how much the dates will be extended?
I put my listings on holiday mode yesterday as my reaction to the strike but I would consider taking them off holiday mode now if I knew how long the dates were being extended for.
I have checked a couple of my competitors and they are showing delivery 27-30 August so there does seem to be any extension yet for the first strike on Friday.
Seller_77IcbQKVGdZo0
When is this happening and by how much the dates will be extended?
I put my listings on holiday mode yesterday as my reaction to the strike but I would consider taking them off holiday mode now if I knew how long the dates were being extended for.
I have checked a couple of my competitors and they are showing delivery 27-30 August so there does seem to be any extension yet for the first strike on Friday.
Seller_w6wevyooKA8dx
We assume the delivery promise extension will just be for sellers using Royal Mail and not impact Prime sellers using DPD who are operating like normal?
Seller_w6wevyooKA8dx
We assume the delivery promise extension will just be for sellers using Royal Mail and not impact Prime sellers using DPD who are operating like normal?
Seller_XIVPWI7sLNyib
Hmmm… So are they stating they will allow those 4 extra days, to be non post days, i.e. treat it as a Sunday for seller fulfilled?
Not clear at all, wonder if one of their robots wrote this? Honestly, just simple example would have been very helpful.
Seller_XIVPWI7sLNyib
Hmmm… So are they stating they will allow those 4 extra days, to be non post days, i.e. treat it as a Sunday for seller fulfilled?
Not clear at all, wonder if one of their robots wrote this? Honestly, just simple example would have been very helpful.
Seller_7VbclcPFFRTnc
So my understanding of this is still that you need to ship on time therefore any orders that normally require shipping on Friday and Tuesday, will still be required to be shipped on those days
So yes, handling time extensions or holidays seem to be the only way around that specific metric
With regards to delivery, it would nice to see something in place re potential a-z claims
Seller_7VbclcPFFRTnc
So my understanding of this is still that you need to ship on time therefore any orders that normally require shipping on Friday and Tuesday, will still be required to be shipped on those days
So yes, handling time extensions or holidays seem to be the only way around that specific metric
With regards to delivery, it would nice to see something in place re potential a-z claims
Seller_KjHQOlTKYaPEw
I’ve just started this morning upgrading low value items which i’d normally send by 2nd class to 1st, I’d rather swallow the extra cost myself than risk more defects
Seller_KjHQOlTKYaPEw
I’ve just started this morning upgrading low value items which i’d normally send by 2nd class to 1st, I’d rather swallow the extra cost myself than risk more defects
Seller_3TuKPsB3ieWKC
Any support for sellers like this is a step in the right direction for Amazon. Other platforms have historically offered far greater protection for sellers when incidents (out of our control) like strikes occur.
I think there could be more done (like proctecting defects and feedback related to the strike action), but it is certainly an improvement.
Seller_3TuKPsB3ieWKC
Any support for sellers like this is a step in the right direction for Amazon. Other platforms have historically offered far greater protection for sellers when incidents (out of our control) like strikes occur.
I think there could be more done (like proctecting defects and feedback related to the strike action), but it is certainly an improvement.
Seller_4ZrJJHJPQjgdC
This from Click & Drop, RM aren’t guaranteeing Special delivery so I’m turning off the 1 & 2 day premium shipping on Amazon.
Published Date:22/08/2022 16:24
From:Click & Drop Support
Subject:Information for Customers Accessing Special Delivery Services
We will continue to accept, prioritise and deliver as many Special Delivery Guaranteed items as resources allow during industrial action.
We cannot however guarantee delivery by 9am or 1pm next day for items sent during periods of industrial action. We are therefore suspending the delivery guarantee for items posted from Thursday 25 August, up to and including items sent on Thursday 1 September or for items sent between Wednesday 7 September up to and including items posted on Saturday 10 September. Customers will not be able to claim for items posted on these dates and which are not delivered on time.
Seller_4ZrJJHJPQjgdC
This from Click & Drop, RM aren’t guaranteeing Special delivery so I’m turning off the 1 & 2 day premium shipping on Amazon.
Published Date:22/08/2022 16:24
From:Click & Drop Support
Subject:Information for Customers Accessing Special Delivery Services
We will continue to accept, prioritise and deliver as many Special Delivery Guaranteed items as resources allow during industrial action.
We cannot however guarantee delivery by 9am or 1pm next day for items sent during periods of industrial action. We are therefore suspending the delivery guarantee for items posted from Thursday 25 August, up to and including items sent on Thursday 1 September or for items sent between Wednesday 7 September up to and including items posted on Saturday 10 September. Customers will not be able to claim for items posted on these dates and which are not delivered on time.
