Seller support telling a customer to keep product and refund
Hi
This goes beyond poor service, I have a customer who orders a product, then the familiar item not received email, I checked the tracking and RM state the item was attempted, but nobody was at home, I email the customer who demands a refund, I reply well you can arrange a redelivery if you like, a further email “you arrange it” I arranged the redelivery for the day requested RM state he wasn’t home again, thinking this seems dodgy now I email the customer to find out what’s going on, he demands a refund as SS have told him he is entitled to an immediate refund.
So I check again and item is still in the RM depot I refund him email him end of, it now turns out the then re-arranges a delivery himself for the goods, accepts them.
He now is saying seller support have told him to keep the product and the refund and there is no need for a recharge?
What is going on?
6 replies
Seller_DROodOAYHftnc
A well known scam - not at home, fail to rearrange delivery, then once you’ve refunded they collect.
Seller_amUAzjvL5uIzu
Letter Before Action to the buyer 2 choices return or pay for item before court action is started.I would also report the buyer to Action Fraud.Amazon refund is irrelevant the buyer has fraudulently taken possesion of the goods.
Seller_7XKkvpKqKRaqK
book a redilivery and send it back to your house lol
Seller_6GV9ERzcUsygV
And seller support have sent this now
Hello,
We’ve been contacted by one of our mutual customers regarding an order placed with you.
Below is the information provided by the customer:
l
Reason for contact: Stop asking refund,
Details: Customer got refund and accidentally item too, please make and exception and allow customer to keep both refund and item.
To respond to this customer, please reply to this e-mail or visit your seller account at the following link:
Amazon here assisting scammers.
