My account got deactivated. I need some assistance to reactivate my account. It is very important to reactivate my account because my mother invested a huge amount of money. I gave him this money in every suit. It is a very crucial time for me and my family. @Seller_z3k8APxGfbQEK @Seller_gAhPNiLrkfTcr

I received a call from the Account Health Team in June requesting our VAT deregistration certificate to keep our account active. We contacted HMRC to obtain the certificate by mail, which took some time. Unfortunately, while we were waiting, our account was deactivated.

We created a case and uploaded the deregistration certificate, but Amazon responded that we need to use the appeal button. However, when we click the appeal or reactivate button, we encounter an error and cannot proceed.

Here's what happens when I try to reactivate our account:

I click on the "Reactivate Your Account" button.

It takes me to the VAT requirement page.

I click on the "Add VAT Information" page, where the status shows as "Rejected" with my VAT number. This is because we canceled the VAT in 2021.

When I click on the "Fix" button, it asks for our address. We enter the address that HMRC used to mail us the certificate. However, Amazon gives us an error message stating that the address does not match, preventing us from continuing.

When we try to create a case through Amazon, there's only one option to create a case. However, when we do, Amazon replies that this email address is not the correct channel to submit an appeal. I'm stuck and can't continue as instructed.

Has anyone faced a similar issue, and how did you resolve it? My main concern is that I don't want the deactivated UK account to affect my other active accounts.

Amazon has deactivated my account for non uk establishment and now i have paid VAT to amazon but my seller account is not activated yet