Looked in messages today, at the top of the messages pane is a statement from Amazon in a yellow panel.

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It looks as though there is an ongoing process to merge another selling partner account into your account. While that is happening, the data on this page might be incomplete. Please note that this does not affect your ability to send messages.

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I do not have another seller. Anybody have any thoughts?

anyone else having problems with the buyer/seller messaging platform today?

finding when i send messages from my mail client (Not within Amazon platform) they are not processing replies till hours after. no issues with mail my end as i can send emails anywhere else in under 20-30 seconds to various domains. just the replies i'm sending from outlook to buyers are taking forever to show up in amazon buyer/seller messages. they do eventually show but approx running 4 hours behind for me today.

Rreturn item delivered at 11:32 , buyer "filed" an AtoZ claim at 12:01, I refunded seconds later, AtoZ granted against me?! and defect recorded

Just called Amazon (again) as they refuse to reverse the defect, the buyer insists he didn't want to file an AtoZ ... here is his message to me ....

"Hello, sorry I didn’t want to. I had asked Amazon to see when it was delivered back to you and without me asking he said he had file the AtoZ for me for the refund. I think it was a language barrier"

Amazon insisted to me that they don't file AtoZ on behalf of customers which is untrue as they had done it for me in the past, I asked them to check the messages on Amazon

ALL the customers messages have now disappeared from Amazon .............