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Suspended Account due to restricted products
Dear Sir or Madam,
please help us. We`ve got a serious problem with our account. Amazon.co.uk has suspended our account due to restricted products which we were listed. But:
we are selling nutritions and while in our country we can sell any nutritions on Amazon there are some restrictions. They have sent us an information which products are not for sale on an Amazon.co.uk so we have deleted all those products. We have made a repair plan and send to the Amazon. But they are allways answering with the same information (like copy + paste). We have deleted all listings from restricted products (on the dashboard) and nothing. What should we do?
12 replies
Seller_hC0hNVDuILaKO
Post the suspension notice and your appeal, plus Amazon’s last response, so that you can get correct advice on how to proceed next.
You may simply be formatting your appeal incorrectly, but until we see no one can give accurate advice to help you
Seller_OIYvujRkC6aln
Hi I-NC and Kika Any Luck with your appeal. I am having a similar problem. Cant work out the best plan of action for reactivating my account. Also listed some homeo supplements that are not allowed by amazon. I found this after my account suspension. Made appeals but each time unsuccessful. My plan of Action was as following
Plan Of Action
I am a responsible seller and principal of the account ----------- at Amazon and would like to apologise that there have been a violation to the Amazon listing policy as a result of the product listings that i have created in my inventory. I was shocked to see the suspension of my Amazon account. Amazon is my livelihood and i would avoid any such actions that could impact on it. I have investigated the issue and came up with the following plan of action
The root cause of the issue?
- My Sincere Apologies to Amazon, I am a new Amazon Seller, I have unintentionally listed Homeopathic Medicines 27 Listings that were restricted by Amazon. Listing these medicines specifically with brand “Dr Reckeweg” violates Amazon product policies. I understand my account has been deactivated as a result.
- The listings were created upon my instruction by one of my co-worker; however the description of the listing has been put over without my authorisation.
The actions that you have taken to resolve the issue?
As suggested by Amazon I can confirm that I have deleted all restricted product listings from my inventory that were in violation (- ASINs: --------------------). I do not have any listings in my inventory at present.
The steps that you have taken to prevent the issue going forward?
- Not to list any of such medicines without obtaining prior approval from Amazon.
- To carefully review Amazon restricted products policy in the seller central help pages before adding new listings in my inventory.
- To stay updated and informed with the changing laws, regulation and Amazon policies and to audit my inventory to ensure compliance.
- To provide training to co workers and employees to adhere to all Amazon policies and to ensure compliance
I shall appreciate if you may point out to anything that i have not covered in my plan of action that would improve the performance of my at Amazon.
Seller_OIYvujRkC6aln
My Plan of Action as Following: Please comment and suggest if that look alright and sufficient, Many Thanks in advance
Dear Amazon seller performance team
Thank you for providing me the opportunity to appeal the deactivation of my account for listing “Dr Reckeweg” homeopathic Medicines/ dietary supplements that are prohibited from sale on Amazon Europe.
The root cause of the issue?
- I failed to read Amazon guidelines and the respective laws regarding the resale of homeopathic Medicines/ dietary supplements, especially the Amazon’s restricted products policy, the UK Food supplement Regulations 2003 and the EU Food Supplements directive and listed products which are prohibited from sale on Amazon.
- My Listings included the products that can’t be sold without a homeopathic consultant/ herbalist prescription or professional supervision and guidelines of their use.
- I take full responsibility for this issue and would like to share my detailed plan of action that explains how I will prevent this from happening in the future.
The actions that you have taken to resolve the issue?
- I have reviewed all Amazon policies, guidelines and help pages, specifically those detailing the sale of drugs and dietary supplements on Amazon. I therefore understand all the requirements to ensure compliance with Amazon policies and have thoroughly educated myself about the products which are prohibited from sale and can’t be listed on Amazon. This includes the restricted products policy including the examples of the “Prohibited listings”. I have also read all applicable laws including the Food Supplements (England) Regulation 2003, the General product safety regulation 2005 and legal requirements on importing and labelling the goods into the UK.
- After reading the list of prohibited products I deleted all restricted product listings from my inventory that were in violation (- ----------------). I do not have any listings in my inventory at present.
The steps that you have taken to prevent the issue going forward?
- I will be verifying that any new items that I list in my inventory are permitted for sale, compliant with the Amazon’s policies and applicable laws and are not restricted or prohibited.
- To ensure no further violations of Amazon policy, I will verify, with a specialist that any potential new listings do not require a prescription or medical professional supervision before adding them to my inventory.
- I will regularly monitor Amazon’s policies for update and will review any changes in laws and regulations to ensure swift action and proactively remove any incompliant listing on time.
- I will not list any product that is not 100% verified through authentic sources.
- I have informed my suppliers not to supply products that have Dr Reckeweg Label on them or those that have prescription ingredients in them and any products that are not in compliance with the Amazon policies.
- My co workers have been trained to follow the Amazon listing policy guidance before adding any new listing in my inventory
I believe that my plan of action sufficiently addresses the issue and will prevent it from occurring again. I look forward to having my selling privileges restored
Thank you
Belldonaa
Seller_OIYvujRkC6aln
Thanks [I-NC_International_N]
Please share your POA that worked, will be of great help, I have already sent them twice, POA not worked,
Any other comments will be welcome
Kind Regards
Belladonaa
Seller_OIYvujRkC6aln
Hi INC i felt we have to accept our failure in the whats gone wrong
if we do not they will never activate us, once accepted we have to put forward steps to overcome the failure immediate steps and long term actions.
Immediate steps are what we have already have carried out and long term action what we have already implemented in our company
Am i in agreement with any one?
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