We are updating the Customer returns for international sales policy. As previously stated from 5 October 2021, all MFN Selling Partners that sell on the European stores Amazon.co.uk, Amazon.de, Amazon.fr, Amazon.es, Amazon.it, and fulfil customer orders from abroad, are required to provide Amazon with a default domestic return address for items equal or under £20 or €25 (including VAT) or otherwise offer Returnless Refunds for these items. For example, if you are fulfilling orders received on Amazon.de from outside Germany, then you are required to provide a German default return address (or a Returnless Refund) if the item is equal or under €25 (including VAT), or if you received an order on Amazon.co.uk and the item is equal or under £20 (including VAT) and you are fulfilling orders from outside UK you are required to provide a UK default return address (or Returnless Refund). The default return address you provide to Amazon is used to generate either an Amazon Prepaid Return Label (applicable to APRL enrolled sellers only) or an unpaid address label for the customer on all returns that fall under Amazon’s return policy, to allow customers to send the item back to you.
If a default domestic return address is not provided in the store you are selling in, then Amazon will automatically issue a refund on your behalf, for all in-policy returns that meet the above-mentioned thresholds, without requiring the item to be returned to you (Returnless Refund).
When calculating whether a return item meets the threshold we consider your product price (including VAT). We updated the Customer returns for international sales policy and clarified that shipping charges are not considered to calculate the threshold. Note that the refund processed for the customer includes product price inclusive of VAT and shipping paid by the customer as applicable. Please review the updated programme policy carefully. A version in track changes of the Customer returns for international sales is available on the Changes to programme policies page.
If you do not have a default domestic return address for one or more of the European stores you are selling from, you can reach out to an international returns provider listed on the Service Provider Network page, who may be able to help.
We remind you that for items above the threshold, you are required to offer a Domestic return address, Returnless Refund or Prepaid Return labels, which you cannot charge the customer.
For more information on returns, go to the help pages below: