Hi, I need some help with an IP complaint which I think is wrong.

1. this trade mark is available in the UK trade mark office and the current status is under examination, not registered, so this trade mark has not yet received protection.

2. these products are all made by me, the earliest products have been sold in 2022, but this seller only grabbed the brand on 2 July 2024, and follow the sale of my products to ask me to take down all the products, and even placed a malicious order to me to threaten me, I have no choice but to take down the products.

3. by the time I received the complaint. My products have been off sale for more than 1 week, so I have not sold my products even after this seller's trademark registration, so this complaint is unfounded.

@Seller_TSXM2A5nxWSuH

We UK Sellers, like to think all Sellers here are honest, but unfortunately, some Sellers are not, and they can give a bad reputation to all Sellers.

Amazon ask Sellers to complete 2 test purchases if an issue, such as a Used item, being sold New.

In previous times, Amazon used to then remove those rogue Sellers, but it seems if they use FBA, that somehow Amazon then seem to accept the liability and they continue trading.

I can also see with the latest example, we had, that the bad feedback for that Seller has also been struck through.

Firstly, why don't Amazon FBA staff reject any boxes that are damaged, marked, and even taped up? (also if in plain boxes, when all other stock is in makers printed boxes).

It would also be good if a FBA item was able to be checked by Amazon staff, not having to do a test purchase.

In March we reported and bought on: 206-2397977-8305153 + 206-9715233-3605139 - we assumed something happened as then that Seller did not sell that item.

However, they are now selling again, so had to do 3 more test purchases with: FBAWa...... - 206-0811017-2146743 + 206-8246138-0464303 + 206-7663923-8578722

Yet again, all used items, but sold on FBA as if they are new. Deliberately fraudulent.

(Makers boxes all marked/damaged/taped. Serial numbers on the item do not match the one on the box. The item inside does not have tissue paper as new, nor even a plastic bag. No screen protector on 4 of the 5 and the initial 2 were quite marked. Some did not have paper manuals).

I am aware some returns that Amazon may think are 'As New' can get resold 'New', although it would be really nice to have a 'New', and an 'As New - 30-Day Return' rather than a Used as New section to choose. As they are not really used items as such, as those could be months old. (these items we reported were not Amazon returns that could be as new anyway, as that Seller had not sold them before, so could not be returns - all were also labelled by the Seller, so could not be mixed with other goods in).

Have other Sellers also had problems reporting rogue Sellers?

I have an issue where a customer has made a product authencity complaint. I have submitted all the relevant invoices covering the current FBA stock and all sold items which confirms that the products I sell are authentic. Each time they are rejected and email received requesting further invoices. I have tried contacting the account health specialist through the relevant button on the Account Heath page with no response, just a silenced call when is immediately cut off. How do I speak to a person to resolve this issue. Any help would be much appreciated.