Seller_8Nq6sh5yy9e1U
Valid Tracking Rate Issue
Hi, in a nutshell everything is posted Via the Royal Mail Click & Collect site, Which is linked to my Amazon account so as soon as i go and buy the postage etc it tells Amazon its on route so to speak… Also everything is scanned and posted the very next morning come rain or shine Signed for…
Now the issue is… The Valid Tracking Rate is dropping for some reason and in a few days its dropped to 88.37% and drops a bit more every morning i look… And now i have Amazon phoning me every other day asking why… And i dont know what to say as i thought i was doing things correct… So any input into this would be greeted with open arms… Thank you
Tags:Royal Mail
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4 replies
Seller_7VbclcPFFRTnc
Read the vtr policy which states
What happens if my shipping service provider fails to scan my packages?
- Check your tracking/parcel ID: Always make sure that you or your integrator provides the correct name of your shipping service provider, the delivery service used and the tracking or parcel ID. You may receive a Valid Tracking Rate warning as a result of low scan rate. However, we will validate ‘unscanned’ tracking or parcel IDs with the integrated delivery service provider prior to suspending your offers in the affected category. Your offers will not be suspended if you have provided valid IDs, including for all parcels that have not been scanned by the carrier. This includes delivery confirmation only delivery methods (for example, RM 24 / 48 or 1st Class 2nd Class). As mentioned in FAQ 3, postage stamps and other untracked services are not taken into account when measuring your Valid Tracking Rate.
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