Only in the past week Amazon has:
- changed many titles of the incense packs I sell, including adding to the title that the pack contains 100 sticks (yes a 15 g pack!)
- made it basically impossible to create new listings
- emailed a customer that their order was lost and to ask for a refund. It's a fully tracked order and it was definitely delivered but it's another A-Z on its way
- deactivated two products with the word molten in it as it's trademarked, even if the word was used as it should be used with it dictionary meaning. One has been reinstated after three emails, but I can't be bothered now with the second one, I feel like I am trying to empty a sinking boat with a teaspoon.
- deactivated a bottle of orange essential oil as people might drink it
- deactivated another type of frankincense incense because it's an illegal substance
Each of these issues requires several emails to Seller Support, I am a sole trader I can't spend so much time every week at trying to solve stupid issues on Amazon. I am exhausted.
I don't actually think it's deliberate, if Amazon didn't want third party sellers, it wouldn't have us full stop. I think it's because of incompetence, complacency and the belief that a combination of AI and badly trained staff can substitute real support. Well they can't.
