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SUPER URGENT - REQUIRED IMMEDIATE ATTENTION ( ACOUNT DEACTIVATION)
I am writing to express my utter frustration and disappointment with Amazon's recent actions. We have been operating on the European domain for the past eight months without any issues. However, due to a mistaken login to the US marketplace, all our European accounts have been deactivated for the past two weeks. This is completely unacceptable.
I am beyond frustrated with how Amazon has treated us. What kind of system allows for such a drastic and unwarranted action? What kind of policy punishes a business so severely for a simple mistake? This decision is not only unreasonable but also incredibly harmful to our business.Who gave you the right to deactivate our accounts and disrupt our livelihood? Your actions have caused significant disruption and loss to our business, and it seems like no one at Amazon cares about the impact on their customers.We demand immediate action to rectify this situation. Our accounts need to be reinstated without further delay, and we expect an explanation for this policy that allows for such punitive measures over a simple login error.I am extremely disappointed with Amazon's handling of this situation, and if this issue is not resolved promptly, we will have no choice but to take further action to protect our business interests. We also booked for an interview but still didn't get any sort of invitation for the 3rd slot. It's an order to make the process fast.
Regards
Team Dookan
1 reply
Gala_Amazon
Hello @Seller_X4joll3jqFVLB,
I am Gala and I'd love to help you with your account issue.
I am so sorry to hear that your account has been deactivated due to a second seller account in the US Marketplace.
I completely understand your frustration and really want to help you reactivating your account as soon as possible.
When Amazon suspends an account, Amazon sends the account a notification with more information about the reason and steps you can take to reactivate the account. In these cases, you need to first login into the US account and take according steps there to reactivate and close it and only then you can proceed with the reactivation on your main account.
About the interview slots, please feel free to reach out to the Account Health Support team through your Account Health Dashboard under the ''Call Me Now'' Button. The times are from 9 AM CET to 5 PM CET.
They can guide you through the reactivation process as they have more insight on the account.
Please don't hesitate to keep us updated.
Kindest regards,
Gala
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