This is a conversation between myself & an Amazon agent today regarding two A-Z claims in favour of the buyer, both had basic tracking i.e. date & time of delivery & GPS pin.

Both Orders are marked for ODR as they have A-Z claims.

The order defect rate (ODR) is a key measure of your ability to provide a good customer experience. ODR represents the percentage of orders with one or more indicators of poor customer service during a given 60-day time period. The following are the three components of ODR:

Negative Feedback Rate

A-to-z Guarantee Claim Rate

Credit Card Chargeback Rate

Also Buying labels through Amazon Buy shipping does not prevent your Order from being marked on ODR.

Since both these Orders are marked for A-Z claims, they cannot be removed from Order defect rate.

We request your understanding on the above.

I am sure I have read somewhere that sellers ODR is not impacted when using "Buy Shipping" all of my Amazon orders have the postage bought through the buy shipping labels.

So does anyone know the truth? & if we are protected then how the hell do we get these overturned.

Thanks in Advance.

Ed

Why is amazon awarding A-Z claim when we have shipped with signature and photo at time of delivery.

When i appeal this. i get the message from amazon , we stand with our decision.

my items are high value from £150-£700 and these false fraudulently claims are being awarded and amazon is not taking any responsibility for them

i am looking to stop business on this platform as these losses are way too much.

there is alot more to this that meets the eye,

firstly amazon lost their court battle regarding "fair competition and the buy box"

secondly they cannot remove sellers for no reason, so issuing Policy violations will become more of a thing, not just to (keep the community safe) but more to to annoy sellers enough to leave their platform.

then you have "gated" products, which means you cant sell it - meaning less competition for the buy box which amazon will dominate.

A-z claims and amazon prompting this, - well dont get me started there.

Lastly ........... its their website and they can do what they want (through clever and tactical movements)