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IP Rights Violation Nonsense
I'm getting really fed up with Amazon bots throwing products out for nonsensical 'Suspected intellectual Property Violations'
We only sell genuine products that the manufacturer has the license for, the latest nonsense is a lollipop manufactured by BIP in the shape of a Minion. It has been removed by the Amazon bot for suspected image violation as the listing had a photo of the product (a Minion lollipop)
So HOW am I supposed to sell this item if I can't put a photo of it on the listing?
This stupidity is happening more and more frequently. Soon Amazon will have no sellers because of all the suspected policy violations idiocy.
18 replies
Seller_ginKiclb01hvT
Hey,
On your Account Health Page = https://sellercentral.amazon.co.uk/performance/dashboard
If you click on the "Suspected Intellectual Property Violations" link you should then be able to appeal this decision. You can then submit your LOA and/or Purchase Invoices from your Distributors.
Seller_gN9g34EIWgbQI
Now got one for Paw Patrol Lollipops. This is beyond madness on an officially licensed product.
Seller_d8YGbIjNqwFxn
The brand really should be Minions for this item. I suspect it is BIP?
Amazon will only likely reinstate the listing if you can provide a licensing agreement showing BIP has the right to use the Minions brand.
How close are you to BIP? If you buy directly hey may provide this gor you.
Seller_51Trj4jpVFZCy
I think you need original brands documents. Probably like product webpage that shows product licenced and your invoices. Also you might need to use manufacturer`s photos.
Seller_rSbsbOILT6Urs
there is alot more to this that meets the eye,
firstly amazon lost their court battle regarding "fair competition and the buy box"
secondly they cannot remove sellers for no reason, so issuing Policy violations will become more of a thing, not just to (keep the community safe) but more to to annoy sellers enough to leave their platform.
then you have "gated" products, which means you cant sell it - meaning less competition for the buy box which amazon will dominate.
A-z claims and amazon prompting this, - well dont get me started there.
Lastly ........... its their website and they can do what they want (through clever and tactical movements)
Seller_IQo80d99W2DzP
I agree Amazon is becoming more and more annoying on this issue.
I am sure nearly 100% of Sellers are selling non-fake items, but just Amazon love changing the rules to deliberately cause problems for Sellers.
If you are selling actual fake products, you are only going to be selling them as genuine ones anyway, on existing listings in all probability, eg fake Samsung Galaxy phones. Unless you are stupid enough to sell Rolex fakes and show that in the listing, I am sure very few of those listings though.
Mostly it is all about Amazon being controlling to now show everything as: 'Compaitible with....'
I was asked the other day to obtain a letter from Walt Disney himself, and only him, to be able to use the name Walt Disney. It was being used on a licenced product. Then they would only accept from Disney Co after I explained Walt Disney was dead. Amazon did not know this!
The only way around it was to alter the listing to say 'Mouse Phone' (they were not complaining about the image), so then a worthless listing, and the licence holder paid money to Disney Co, so I am sure they would not be most pleased either.
Another we had this week, a listing that is live, but 0 stock. Set up many years ago, when it was ok to say something like: Clock radio with iphone Dock, iphone 4 Compatible, BUT, Amazon said a fake as we had not put Compatible with iphone, the Compatible had to have with after it and be in the order they required. It clearly means the same thing, so lots of listings no longer make sense and that is why (at least it should only count for listings that applied after that rule came in, not an item listed in say 2009 when it was ok to just say it was to be working with, compatible, or linked to something, no implication that it was the item in question, yet the Amazon Fire, can have the wording differently of course, so clearly an Amazon rule and not the law. The same as photos, Amazon Fire Tablet is not on a plain white background.
I assume Amazon do not want licenced products on Amazon, and only want unknown Chinese brands as a higher profit for them
Seller_o37jFyX3m8nQs
I don't think there is a moderator in the UK to see and review this issue and to be on balance between policy and seller. Lucky, the US is more active than here in the UK.
Seller_gN9g34EIWgbQI
Latest reply from SS. This is absolutely ridiculous.
Hello from Amazon Selling Partner Support,
We understand you contacted us regarding ASIN: B09WN5YZCK which is suppressed due to a Suspected Intellectual Property violation. We also realize you appealed for reinstating the listing but after a review it was determined that we will need the LOA for further investigation.
We realize this is not the outcome you prefer but please be advised that the ASIN even if manufactured with license by World of Sweets cannot be sold on Amazon without proper authorisation.
Amazon does not allow listings that violate the intellectual property rights of brands or other rights owners. It is important to make sure that the goods you are selling, and the content of your listings, do not violate a trademark or it would impact the Account Health and your selling privileges.
If you believe that you are authorised to use the protected Brand image and the removed listing doesn’t infringe the trademarks or logo of the rights owner, kindly provide supporting documentation such as a letter of authorisation or licensing agreement.
We kindly ask you to provide a letter of authorization (LOA) in line with the following criteria below:
Acceptable:
• Should be on company letter head.
• Must have been Undersigned or stamped by brand.
• File formats of PDF and Scanned copies of agreement in PDF or Image format are accepted.
• Self-issued Letter of Authorization is accepted in case seller is brand owner of the listing. (Issuer information matches the seller).
• Email from brand is accepted. Domain of the brand should be checked. Email should state product can be renamed or can be sold under seller brand.
Not Acceptable:
• Documents not accepted - Invoices, Inventory documents, Distribution rights, reseller agreement.
• Letters in an editable format such as Word, Excel, Notepad, word document are not accepted.
• Receipts from online or physical (brick-and-mortar) retailers (for example Walmart, Target, Best Buy, etcetera.).
• Order confirmations (online and hard copies) and packing slips.
• Commercial or customs invoices (a customs declaration provided by the person or corporation that is exporting an item across international borders).
• Bills of lading (a document issued by a carrier that lists goods being shipped and specifies the terms of their transport).
• Sales orders, purchase orders, quotes, or pro-forma invoices (a document sent in advance of a shipment or delivery of goods but does not serve as an agreement) Policy
Please Note: We may validate your LOA or LA by contacting the relevant brand owner you identify in your application.
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