Customer reviews policy violation (correspondence with customers to write or change reviews)

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Seller_KZeVQuK1hWGsQ

Customer reviews policy violation (correspondence with customers to write or change reviews)

I have recently had this violation thats turned my 1000 account health rating to 0.

I have appealed using the methods that usually work including evidence and POA and keeps getting denied.

here is their reply

How do I reactivate my account?

To reactivate your account, submit an appeal that includes the following information:

-- A detailed description of all methods that you used to contact customers in order to obtain reviews in ways that are prohibited by Amazon policies.

-- Contact information, such as the name, email address, and website, of any third parties that you engaged with to obtain prohibited reviews or manipulate reviews.

-- Documentation such as emails or receipts from any such third party confirming that you used their service.

-- Identifying information for any customer accounts that you or a third party used to post prohibited reviews.

-- A detailed plan that explains how you will prevent customer review manipulation in the future.

problem is I don't have any of this evidence and don't use any third parties (other than jungle scout?)

can anybody help we are a large seller (8 figures a year) please help if possible

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16 replies
Tags:Account Health, Deactivated
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16 replies
user profile
Atlas_Amazon

Hello @Seller_KZeVQuK1hWGsQ

user profile
Seller_KZeVQuK1hWGsQ
To reactivate your account, submit an appeal that includes the following information:
View post

Thank you for the information provided regarding the issues on the account. It would seem that our team has concerns regarding the activity with the reviews on the account. The request of information indicates that they believe that you may have had communications with customers for the sake of reviews.

As of now, do you have any kind of situations that may have occurred that relates to the reviews on the account? This could be leaving reviews or requesting reviews to be left on your products. For your appeal, you are going to want to provide as much information as you can regarding the situation.

What type of information have you attempted to submit as of now? Would you be able to share the full notification received in response? We ask that your information on the situation be provided to this thread for continued support.

Best,

Atlas

10
user profile
Seller_rGcQW1yb6ZWbC

This is why. You cannot do this:

user profile
Seller_KZeVQuK1hWGsQ
I decided to test the review feature using my dedicated buyer account.
View post
20
user profile
Seller_3FCgkksEAiOqb

We are in the same boat. I am looking for info related to this violation but there is so little information on the Amazon forum related to this violation.

In your case, what I would do is acknowledge that I have launched a new product and I did try to post a review from my buyer account. This was a mistake from my end which will never happen again. I am well versed with most of the Amazon policies but seems like I have missed Amazon policy related to customer review policy. What I did was print the customer review policy and read it. Rest assured, this won't happen again.

Thank you,

If you can reinstate your account, please do inform me or leave a comment on my post about how were you able to reinstate it.

I had similar questions from Amazon that you have posted.

00
user profile
Atlas_Amazon

Hello @Seller_KZeVQuK1hWGsQ

user profile
Seller_KZeVQuK1hWGsQ
one review was posted from my buyer account
View post

Thank you for the information provided regarding the situation with your reviews. I understand that you previously left reviews on your products and utilized your other social medias to drive review engagement on your products. This would be a violation of the review policy and you would want to provide as much detail regarding what this set up looked like so our team has an understanding of what occurred.

The appeal should also include details on how you will prevent any kind of issue from occurring like this once more. It should be able to show that there will be no situation where reviews could be left as they were in this previous process.

Would you be able to provide an update on the current situation and the additional steps you have taken? Any other details or information you have on this should be provided to this thread for support.

Best,

Atlas

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