My product worth $38000 was lost in FBA warehouse, but Amazon refuses to pay.

2 different shipments I sent to FBA warehouse were lost,

Amazon initially said that these packages had been received and were in the process of distribution,

They did not respond to cases for months,

Now they claim that they did not receive the units. I sent the POD document, the carrier proved that they delivered the package, and sent me the POD document, and Amazon initially said it received the package, but now denies it.

Shipment ID: FBA15GPBWP2C

Case ID: 9787403562

I also sent the POD document and purchase invoices, but they refuse to pay,

Also, they have not responded to the cases I created for the other shipment for months.

Shipment ID: FBA15GFG8D87

Case ID: 9460537602 (They have not responded for 6 months)

9787393262

9861757382

This package was sent almost 1.5 years ago, and I created a case for this shipment many times. However, they never pay attention to me and do not respond to cases.

Amazon keeps losing boxes and never pays for them.

I believe they received these units and sold them to customers secretly from me.

Please help me.

My products worth 38000 USD were lost in FBA warehouse.

I had 900 pcs in 3 amazon marketplaces.

i send a couple removal orders, i get 850 pcs back. the last 50 pcs are probably lost. Amazon FBA shows them as 'reserved'. I place 2 more removal orders for those 50. they both get canceled. September and October.

i place support ticket asking to be reimbursed. They say "no, the stock exists".

I place 2nd ticket to be reimbursed telling them "either send me the stock or my money back".

they uncancel my September removal so it shows it was sent.

I still havent received anything. i got reimbursed for 2 pcs. so now whenever i ask "where is my stock/money" they reply "what about those 2 pcs? you got money for those 2 pcs."

what gives?

(latest case id is 9404157792)