ODR is GOOD, WHY don't have BUY BOX?!!!
Dear Amazon Seller Support Team,
@JiAlex_Amazon @Michelle_Amazon@Atlas_Amazon@Nano_Amazon
I hope this message finds you well. I am reaching out to request a review of our Buy Box eligibility, as we have suddenly lost the Buy Box for all our listings despite maintaining excellent performance metrics.
Currently, our Order Defect Rate (ODR) stands at 0.9%, well within Amazon's requirements. In August, we had nearly 400+ sales, so this issue is not due to low order volume. Our pricing is competitive, and we meet all the account requirements as indicated by the notifications in our seller dashboard. The loss of the Buy Box was sudden, and we are unable to understand the reason behind it.
Given that all the standards are being met and our performance is strong, we would appreciate a thorough review to help us restore the Buy Box, as this issue is significantly affecting our sales.
Thank you for your time and assistance in resolving this matter. We look forward to your prompt response.
Best regards,
1 reply
Josh_Amazon
Hello @Seller_rLX64hDFl1kCM,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand about the situation you have experienced with the buy box on your account. I couldn't find any recent cases with our Support team in regards with this situation. Can you please confirm if you have already opened a case with Seller Support? If so, please give me the case ID so I can look further, if not, you would need to first contact our team for further assistance.
Kind regards,
-Josh
