We received an email from Amazon :

"Hello,

We previously emailed you as we identified that you had made an inaccurate change to your business address, which does not match with your country of operations. This may have resulted in inaccurate tax treatment on your sales under the VAT on eCommerce legislation, effective 1 July 2021 in the EU.

We completed our final assessment and determined the final VAT liability you owe is EUR 6742.23 on your sales to EU customers to date.

Your account will remain suspended and your Amazon sales proceeds will remain temporarily ineligible until we agree upon how the EU VAT owed on your sales will be paid to Amazon. We will recover any VAT owed to Amazon using your available balance, if your available balance is not sufficient, we’ll continue to withhold disbursements."

Now upon checking, we came to know that the address on which we have registered the VAT in EU countries is our old company address that we changed back in 2020.

But we are already subscribed to Amazon VAT services and our VAT reps are Taxually.

We have been paying VAT regularly since 2020 and we have paid more than what Amazon is saying that we owe.

Our EU accounts have been deactivated for 3 months and there's not any progress at all.

What could be the possible problem and who's doing wrong in this case?

Has Amazon been paying VAT to tax authorities on our new address and we are paying VAT to authorities on our old address?

If we pay the amount asking us to pay how could we claim it back as we have already paid for it?

Should we correct our address with tax authorities first and then pay the amount to Amazon?

Is it possible that we can change the address and ask Amazon to recheck our liability?

We are very concerned about that.

Amazon is continuously telling us to pay VAT but we have already paid VAT via Amazon VAT services.

We are trying to reach the concerned department but we are not getting any positive response at all from Amazon.

Please someone guide us properly

Thanks

We first listed a product ASIN: B09653D13M onto Amazon.co.uk, it was then automatically listed onto our Germany account because of the Build International Listings/PAN EU Marketplace tool, which we didn’t know was active and were not properly educated on how to use this. We didn’t notice that the item had automatically listed on the Germany account, as we don’t use that account.

This product was restricted in Germany so they closed down our account (it was a candle). We never sold this product or have ever sold any product in Germany (or intent to).

Amazon is now changing our photos, not letting us add new brands, not letting us make changes to our listings in the UK until this issue is resolved on our Germany account and we get it re-activated. However we have submitted various plans of action and requested help many times upon receiving the same generic response.

We have began working with the Strategic Account Services in Essentials since 1st April 2024 and they can no longer make changes or help us with building our business until the German account gets reactivated.

We have hired consultants to see if they can fix the issue.

We have undergone training to make sure we are always abiding by amazons policies.

Our business is being dramatically effected and listings getting destroyed. They seem to have no reasoning or ability to look past a genuine human error.

We are requesting to please have my DE store activated, for us to work on my home marketplace UK.

Regards

Ben Vince

Our US/Canada account was deactivated due to some flag in Germany requresting that we needed a utility bill and business registration submitted. We have tried every variation of this (even paying to get these documents translated/notarized into the appropriate language and forms); however, despite resubmitting each day we keep getting rejected and the same form factor response. Now we can't call help as there is no language option.

Is there a way to remove Germany without it being reinstated?

Any other suggestions if anyone has experienced same issue and what they sumbitted to get it approved?

Thanks!