Customer Returned a Wi-Fi Router Instead of the Duvet Set – SAFE-T Claim Filed
Hey all, just wanted to share a return issue we ran into — curious if anyone else has had similar.
Customer ordered a single red duvet set, then opened a return saying it was the wrong size. All good so far, they used the Amazon Royal Mail return label, and the return fee (£2.79) was deducted from their refund.
But when we got the parcel back… it wasn’t the duvet set — they returned a BT Wi-Fi router instead. :)
We double-checked and the return tracking number matches the one shown in Amazon’s return portal, so it definitely came from their return.
Obviously, we’ve taken photos and are raising a SAFE-T claim, but it’s frustrating how often this seems to be happening now. Anyone else seen stuff like this lately? Did Amazon side with you?
0 replies
Seller_ZVAz3d5lZuGid
A well known scam - known as switcheroo ! Don't let it rest - send photos of what you received back and proof of what you sent.
Seller_76AUwmqvSyRIM
Had it a few times. Always raise a Safe-T claim and so far, no issues.
Have received a few useful items back, others have gone in the bin.
Usually not a scam, just buyers being careless. Switcharoos are when buyers return identical faulty items instead of the ones they bought, hoping for a free swap.
Seller_tHDZMh56pq7gX
I also had a similar return last week, customer returned a Portable Phone Charger (Brand New) instead of the item I sold them. Agree with Dischanted_Seller, more than likely a customer whom does so many returns they most likely got their labels muddled.
Sakura_Amazon_
Hello @Seller_S4sq9BFgMSLUa
I see you've already taken the correct step by raising a Safe-T claim for receiving a different item instead of your red duvet set. That's the right approach in this situation.
I also notice other sellers have shared some comments. Have you received any response to your Safe-T claim yet?
Regards,
Sakura
