Hello!

Quick question, so far we only sell in EU all our products have our EAN, including FBA.

We now want to sell in the UK as well (only FBA) and I figured out that all FBA articles do not have our EAN codes in the UK (at one point it got automatically synced), they all have the ASIN as UPC/EAN. But we need our EAN codes otherwise we need to label all products with ASIN labels which is a lot of work. Amazon says we can change to manufacturer code but then we would need a new SKU, but we can not have a new SKU since it is all connected throughout our company and all other Amazon stores.

We are manufacturer and brand owner.

Any ideas on how I can change from ASIN as UPC/EAN to our real EAN?

Thanks!

We have a product with an EAN registered with GS1, it is several years old and has been selling without issue on Amazon for all that time.

A few weeks ago i was suddenly unable to send stock of this item into FBA, the case-pack template showed a warning that the EAN was in use elsewhere. Upon researching this, its an item sold by Amazon.

Needless to say, seller support told me to use the report abuse tool, and the response i got from them was to raise it with seller support. This has, in typical Amazon fashion, been going on for weeks with no one in Amazon wanting to take any responsibility and actually investigate this. Far easier for them to send me round in circles with no solution.

So my question is, has anyone else faced this issue and am i wasting my time trying to get any solution from within Amazon? Do we have any legal recourse for this misuse of our EAN?

Case ID in case any mods can help: 10378682062

Please can you help Admin? @Seller_pcsb5w54JugEA@Seller_Huz6FT08OxHAR@Seller_mIRnuhdx7l5sN@Seller_TSXM2A5nxWSuH@Seller_fgtTzyHQfOM1x@Seller_iTgjdgiRqiPsn

I have had two A to Z cases found against me. It is the same buyer who makes multiple purchases and makes claims on them all.

They were sent using buy shipping so they should not impact my ODR. They are currently.

I have taken the following action

1) Appealed the cases and was told the original decision stands

2) Opened a case with Seller support (9772838022). The case was transferred a week ago and no action has been taken

3) I emailed the Managing Director. I have had no reply.

4) Called the Account Health team. After 22 minutes was told they did not have the tools to help and I should call Seller Support rather than email them

5) Called Seller Support (9791118682) after 21 minutes she told me they should not be affecting my ODR but she did not know how to remove them. She would speak to her supervisor to gets some help.

I have spent over 1 hour trying to get this resolved when it should be happening automatically.

Are you able to help please?

Thanks