Hello Amazon team,

I got several 5-star reviews from my customers (I checked and they did purchase my products), but it has been 2-3 months and reviews are still not showing on my product pages. I can only see them on my seller central account. Since positive reviews will bring more views and might lead to purchase, could you please help me to figure out the reason?

Much appreciated.

During autumn 2024 Amazon decided to remove/delete all the written customer reviews on my book that I have been selling for the past 5 years. I have done absolutely nothing to violate Amazon's review policy, the reviews have been coming in slowly but steadily, organically over time.

I have asked them why, and the chat support replied "I have checked, the review was removed by the customer who submitted the review, Amazon discovered that multiple items were linked together on our website incorrectly. Reviews that were posted on those pages were removed when the items were separated on the website."

It doesn't make any sense. It sounds like he referred to one review, but they are all gone. Anyway, he couldn't help me further.

Has anyone else experienced this? What can I do?

Sofia

Hello everyone, I have a problem with reviews disappearing. 150 reviews DISAPPEARED. Previously sold without a variation and now decided to try to combine them into a variation to compare the results. After loading the variation, there were 294 reviews without two smells (8 smells). The next day, 230 reviews were sent. Two days later, 210. And now 190. HOW DO YOU EVEN UNDERSTAND THIS? I opened a couple of cases with support and in response, wait 72 hours. More than 4 days have passed but I still have not received an answer. Sales have dropped by 50%.