Hi, I'm a new seller to Amazon and had been told that our product has had a recall and Amazon requires the following documents:

Statement responding to the recall reason - must explain possible causes and show corrective actions; The provided one does not respond to the removal reason.

- Declaration of Conformity; - not all the applicable Directives and/or Standards are present in the DoC. The DoC provided is not complete. Please work with your supplier/manufacturer to provide an updated document. If you have more questions regarding the compliance of your products, some guidance is provided in Seller Central: https://sellercentral.amazon.co.uk/gp/help/help.html/?itemID=GUH6FA4XSJ2LZFLY&referral=A2MWE81ZKIFFYG_ARSH0G9R3I25M&referral=A2MWE81ZKIFFYG_ARSH0G9R3I25M **WE are unable to match the provided DoC with the product as it does not bear any product identifier.

Reinstatement will be considered on UK MP only, as per the provided documents.

We haven't had any recalls with this product, because the only sales came from Amazon and we hadn't received any complaints.

I tried getting a reason for the "recall", but they wouldn't share this with me.

Could I have some advice on this, please?

Thanks :)