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Over £20,000 mistakenly taken from my Amazon account. A plea to @Ezra_Amazon for help
Hi,
Due to a mistake by Amazon, an ASIN was incorrectly identified as "Solar Eclipse Glasses" and approximately 1,100 of my customers have been incorrectly refunded.
This has resulted in over £20,000 being taken from my Amazon seller accounts across the UK and EU marketplaces.
Amazon have already confirmed to the manufacturer that this was an error by Amazon (see case ID 10944436322).
Seller support have been utterly useless. They just give cut and paste responses that don't even address the issue.
My support case (Case ID: 10938591822) was inexplicably closed and all my responses on the case have mysteriously vanished. It has now been marked as "transferred" but with zero information as to what this means.
Tomorrow I am faced with possible bankruptcy. Amazon payments will no doubt try to collect the £20,000 from my bank and I obviously don't have the funds. And then, no doubt, my selling account will be suspended and that will be the end of my 20 year old business. My account health is absolutely impeccable with ZERO issues on any of the metrics.
This is a desperate plea to @Ezra_Amazonand @Julia_Amzn
I don't want to go to the media or down the legal route (I really don't) but if it's that or going bankrupt then what else am I supposed to do?
I have a family to feed. Can anyone at Amazon help?
18 replies
Seller_ZVAz3d5lZuGid
Was this due to a product recall ? - just a thought.
Seller_uPYdTETzFSdIa
Replying to myself in the hope that someone from Amazon sees this thread.
Seller_ZJhFeE3tNKzfh
I’d just go to the media.
Why do Amazon deserve any sympathy?
There’s likely enough robot decided my fate stories at this point to equate to something similar to the Post Office Horizon issues.
Seller_IQo80d99W2DzP
Wow! - That is a lot of "Solar Eclipse Glasses". Did not realise that line would be as popular.
What should they have been listed as?
Did all the people that were refunded, buy them while listed incorrectly?
I assume Amazon AI changed the listing (as often happens), or was it something incorrect that was input by the brand owner?
All refunds for this 1 ASIN?
I can see most of the items you sell have say 1 to 20 in stock on FBA in the UK (and I guess the same abroad). So, why 1100 of these sold? - Assume restocked, but the listing was not checked to see it was incorrect, as should be done each time restocked?
Seller_76AUwmqvSyRIM
I have taken legal action against Amazon on numerous occasions. They do not suspend accounts for that reason.
I can't say whether they would if you go to the media.
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