Apparel Size Names Being Changed

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Seller_Bp9fHgyMOhdXF

Apparel Size Names Being Changed

Has any other apparel sellers (or sellers of anything with size variations) been experiencing sizes on listings being changed out of nowhere?

The size of the child ASIN will be changed but the child ASIN title will remain the same. We have been getting many customer messages/feedback about receiving incorrect sizes or asking to ensure we ship out the correct size. Upon investigating what was happening its easy to confirm by looking at the variation wizard that the size name has been changed because the title is still the previous size.

All of our products are FBA so we aren't even able to substitute the correct size that was meant to be purchased.

Obviously, since we are not the brand owners we are unable to make the needed corrections so then we end up with dead inventory because the correct sizes no longer exist or they get kicked off the parent ASIN.

The image below is an item where we offer many sizes/color variations but the ones outlined in red have had their size names changed incorrectly. Now we have to close the ASINs and pull all inventory out of the fulfillment centers because Amazon won't fit it since we are not the brand owner. You can see the original size in the title and even in the size map column on the right, yet the actual size name that displays on the detail page is changed causing customers to unknowingly purchase the incorrect sizes. Amazon should send out an alert when this happens that way FBA sellers would at least have a change at avoiding returns by being able to be proactive rather than reactive.

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11 replies
Tags:ASIN, Feature Offer, Listings, Product feedback, detail page
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Seller_Bp9fHgyMOhdXF

Any mods want to chime in here? At least acknowledge the issue?

Whenever we put in a case for new ASINs that have been changed it feels like Amazon is treating it as us just wanting to change the size name. They should be treating it as a widespread issue that needs to be fixed. It's not just us wanting to change sizes; it's a problem.

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Cooper_Amazon

Good Morning @Seller_Bp9fHgyMOhdXF,

Apologies that you have been seeing unexpected edits to the size naming convention on your variations.

Your latest note from yesterday mentioned:

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Seller_Bp9fHgyMOhdXF
Whenever we put in a case for new ASINs that have been changed it feels like Amazon is treating it as us just wanting to change the size name.
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Do you by chance have one of those CASE IDs with Selling Partner Support handy so I can start deep diving this issue and see what next steps we might be able to take?

Happy to assist you with just a bit more information. I look forward to chatting again with you soon. 😊

Sincerely, Cooper_Amazon

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