Hi everyone,

I'm a new seller on Amazon and launched my first product on May 14, 2024. Over the past month, from May 14 to June 14, I've had 27 sales, but unfortunately, one order was defective. Now, Amazon has sent me a message stating that my account is at risk because my defect rate is 6.50%.

As a new seller, I'm feeling a bit overwhelmed. Does anyone have advice on how to handle this situation and reduce my defect rate? Any tips on improving product quality and maintaining a healthy account would be greatly appreciated!

Thanks in advance for your help.

Dear all,

I need to urgently bring your attention to a significant issue that has occurred. If not addressed promptly, it could potentially lead to substantial losses.

I am a beginner and started selling on Amazon with 2 products, The First 4 to 5 days of sale were really well, and I was very happy. Then I received a business customer order and literally from the next day I opted out of the buy box by Amazon. I was very sad and depressed about what I did even though I didn't know. Then after a week, I got an email from Amazon that my Invoice defect rate was 100%. It was very first time I heard about it. I didn't even know that we needed to upload an invoice to business customers.

Then I quickly researched about it, created an invoice, and uploaded it to the customers.

Now the thing is I am getting zero sales now and I will only be able to resolve the IDR issue if I get 95 business customer orders, Which is impossible without the buy box which I am not eligible for because of the thing that happened.

I have ordered the inventory from wholesalers for more than 1K pounds, all loss.

It's my humble request to Amazon that please send an email reminder to the sellers(Especially new ones) if we receive any business order or anything important that we need to perform some kind of action like Uploading an invoice in 24 hours in this case.

I joined the Amazon seller team proud of working with the world's biggest market place but I think I am done with this now.

Hay, Amazon If you have a little bit of humanity, then please save me, please recover my IDR from 100% to 0%.

Please trust me, I will make sure that I will maintain my account health always, It was an accident that happened because I was a beginner and didn't know about it.

Please forgive me, You are my first and last hope.

Thank you

Hey,

So I have been notified that my invoice defect rate is sat at 100, I manually upload the invoices with no trouble, however in the tab 'No Invoice Uploaded' and there is no orders where the invoices haven't been uploaded at all, and I have changed the time frames and filters etc.

No clue why this is but Amazon keep falsely doing this and its ridiculous, can anyone help ASAP?