@Spencer_Amazon@Ezra_Amazon@JiAlex_Amazon

Case - 10876617182

Since the VTR update we have been having issues with Inx[ress/Yodel's system sending the wrong courier name/service through which in turn doesn't show as valid tracking.

We were unaware of the issue until our VTR rate started dropping. We found the issue was the above and Inxpress/Yodel are in contact with their developers to fix it.

Since our tracking numbers are valid and have been scanned showing they are valid within the dispatch times. Should our VTR % be corrected? The issue wasn't caused by us?

It's VTR Valid Tracking Rate. Not if its not picked up by our system we will class it as invalid tracking rate?

If we can prove we dispatched the orders on time via a supported courier with dispatch and delivery scans we should be able to be helped?

I understand it might not be Amazon's issue, it might be Yodel's issue but generally both blame each other and we are stuck in the middle trying to mediate between the two whilst being told off by Amazon for having a low VTR.

Thank you in advance for reading and hopefully someone can help!