Negative comment
I received a negative comment from a customer because he did not read the description or did not understand it. He added to the comment that my product was a SCAM.
12 replies
Roberto_Amazon
Hello! @Friendly_ecofireplac
This is Roberto. Thank you for using the Forums, I am sorry you received a negative comment from a customer, I wanted to follow up on your post and ask you for more details.
Was the comment feedback left on the order? Or a product review? Can you please provide me with more details about this?
Regards,
Seller_ZJhFeE3tNKzfh
Is it the Product Review left on
https://www.amazon.co.uk/ethanol-burner-container-firebox-adjustable/dp/B0D4C1YB8K/
If so, you've got two reviews that state similar - that the listing stated it would last 4 hours and it lasted an hour. Have you changed the listing at all?
SCAM is actually the customer name.
