Unreasonable Customer

We had an Amazon SFP order sent via Royal Mail. Unfortunately the delivery was delayed for an unspecified reason. The customer must have received a message from Amazon saying it would be delayed. The customer then sends us a message demanding a refund, they must also have contacted Amazon customer service directly because a refund has been automatically put through.

I check the tracking and it is showing the item is still in transit. I request a return to sender which is accepted. I then contact the customer and apologise and say that Amazon have processed them a full refund and the order is being returned to us.

I then get an irate message from the customer saying Amazon said they didn't have to return the item and they could keep it for free. I explain that because a full refund has been processed the contract of sale is cancelled and we are within our rights to request that the order is returned to sender. A late delivery of a Prime order is unfortunate for the customer, but it does not automatically entitle them to a free item.

I then get another irate message from the customer threatening to do everything they can to destroy our business and that they are going to leave negative reviews on all our products.

Anyway, I just thought I'd have a vent here about it. I have reported them for threatening and abusive behaviour, but I doubt anything will come of it.