One Star! No reason given

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Seller_SM2e6NsCbJ7KJ

One Star! No reason given

Did my first listing a couple of weeks ago. Going well - about 60 units sold. No reviews yet but then… A one star rating out of the blue. Terrific. No text, just a single miserable star, no reason given. Is there any way to be sure it was even a genuine customer? Am I just stuck with this?

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Seller_f5cnodyVjLD4S

I’m afraid so …totally useless and unfair imo :frowning_face:

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Seller_QVpjrN1BsybDT

Fight it!
You will get people telling you that feedback can only be removed within certain narrow guidelines. In this case you dont know if its within the guidelines as they haven’t said anything!

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Seller_5BmbL9wJF7d3W

Try contacting the customer to find out why they left it or if it was a mistake.

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Seller_SM2e6NsCbJ7KJ

Yes, would love to contact the customer but there is no way to do that. Will just have to suck it up. :frowning:

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Seller_SM2e6NsCbJ7KJ

UPDATE - Received a 5 star review this morning through the Early Reviewer Programme. The overall rating has gone up to 4 stars. (Not sure how they calculate that but I’m not complaining).
This is a huge relief because the single star killed the sales stone dead.

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