4 months on and still not verified - what happens on a call?

I’ve posted before and trust me I’ve followed all the advice. So this might be lengthy, please bear with and offer advice if you have it, I’ll try to document our case.

Limited brand wanting to sell on amazon. Created a seller account back in Nov 2021 with myself (the marketing manager) as the primary contact. Setup all requested info, for me personally I provided a copy of my UK drivers license.

For the business I provided:
A bank statement
Credit card statement
Payment details

They asked for and I then provided:
Proof of address via electricity bill
Articles of association
Certificate of incorporation

They then said they couldn’t verify identity so book a video call - the link was broken, then it took me to an american site. I spoke to somebody in America (amazon seems to provide human support there but not in europe?!) they gave me some pointers, I readded the credit card, they then asked me to prove ID via something like a letter from a bank manager, so we got the commercial director at Barclays to provide a letter stating we’d banked with them for 40 years.

Still rejected!!! So I’ve finally managed to fix the video call problem and it’s booked for next week where they ask me to show original copies of the documents submitted. Has anybody done one of these calls?

I can’t really show the incorporation docs as they’re 40+ years old and locked in a safe at our HQ, I can get the bank statement, credit card statement and utilities bill. I then checked the support page which goes on to say:

Bank Account or Credit Card Statements must match the name and contact provided during registration

and

Business Licenses the name of the legal representative or beneficiary owner should match the name on the identity document

So is this suggesting that the name of the Primary Contact has to be the same name on the bank statement, credit card and articles of association? We’re a large corporation so the name on the bank statement is the FD, the name on the credit card is the ops director and the name on the legal docs are the now non-exec directors.

Is this why we’re failing the verification process? I’ve puzzled over this and there is no way you’d find the board members of some of Amazons larger sellers setting up their own Amazon seller profile. But simultaneously to all this going on we’ve then been approached by Amazon Vendor Central to setup a vendor account and we’ve not had any problems whatsoever with our ID checks.

So, long story short - any advice about the video verification calls, will I need the people present whose names appear on those docs?

Thanks