I'm wondering if one of the amazon reps can help me, I've got a customer here who is determined to cause as much trouble as possible. They have accused me of selling a fake product (a lie) and then have gone on to say this in the feedback. I advised them they can return the item if they are not happy for any reason within 30 days to which they didn't care. I usually have many happy customers but this customer is one of those customers that every seller dreads unhappy no matter what. @Julia_Amazon@Winston_Amazon can you advise as I know you helped me out before with bad feedback. I have tried removing it but the automated system doesn't see a violation because no personal information is used. I've already said they can return the product for a full refund so they are being completely unreasonable at this point. Probably going to get an A-Z next as this individual seems determined.