Suspension: Account verification failed

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Seller_SJpshM6O1pc2H

Suspension: Account verification failed

Hello

I have opened my amazon seller central account and after successful video call got an email to activate account. After activating the account very next day i got an email from amazon regarding account suspension which is detailed below. I have also provided all necessary documents for account verification i.e. primary and business documents but still issue prevails. Further amazon has also not highlighted which document is missing or what else they require to resolve the issue.

Please guide what to do next. Below is the email received.

Hello SHOPRIME STORE, Your Amazon seller account has been deactivated in accordance with section 3 of the Amazon Services Business Solutions Agreement. Your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. Ship any open orders to avoid further impact to your account. Why is this happening? Your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. This decision was made after reviewing both your account and the information provided. For more information, review the Amazon Services Business Solutions Agreement: https://sellercentral.amazon.co.uk/gp/help/201190440 How do I reactivate my account? To sell on Amazon, we need to verify your identity, business information, or both. You can confirm that you would like to begin the verification process in the following way: – Click "Appeal

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42 replies
Tags:Address, Seller Central, Verification
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Seller_7VbclcPFFRTnc

This usually happens when things don’t match
Are you UK based ?
Are you sole trader or Ltd company ?

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Seller_SJpshM6O1pc2H

Well under current circumstances if my verification of document is failed. Can i try to make seller account again with new email.

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Seller_SJpshM6O1pc2H

I will be doing FBM.

What options are left for me. How can i exactly identify what is actual cause of this issue as i have reconciled documents submitted multiple times with the information submitted to amazon.

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Seller_SJpshM6O1pc2H

If this is the issue is there any way i can manage to get my store name changed and account activated

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Seller_NoMNQDGnEW5Bx

Going off other threads the payment account will fail if its a wise account

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Seller_pdYzad1NQOOoU

Exactly facing the same issue…

Just got email

Dear Seller,

Good news! Your Selling on Amazon payment account has been activated.

We will get in touch with you if we need more information.

and account is still deactivated.

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