Partnered UPS tracking number doesn't work even the collection

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Seller_sDQo16dg9f6a7

Partnered UPS tracking number doesn't work even the collection

Hello,

We use partnered courier always to send our inventory to FBA for a year. But this time our ups tracking number doesn’t work even they have collected the inventory.

I have contacted with Amazon, they told me that you need to contact with UPS because of sticker provider.But Seller support says you need to wait to up to 90 days.My parcel has gone UPS 13 days ago. I am still waiting for solution basically I am stuck between UPS-FBA, could you please help me with this,

Many thanks,

We have schedule completed id, inventory release note from our warehouse as an evidence.

Best Regards

246 views
56 replies
Tags:FBA, Royal Mail, UPS, Warehouse
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56 replies
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Seller_7VbclcPFFRTnc

Is the shipment being sent from UK address to UK amazon warehouse?

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Seller_vMsxjZPrdu6uI

No, try doing what i said above. This is what I get

image

Shipment created, then in transit, once its been collected

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Seller_NoMNQDGnEW5Bx

How did you book the collection as presumably the tracking number worked then or did you pay for it?

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Seller_NoMNQDGnEW5Bx

If you click on the track shipment tab what does that show?

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Seller_NoMNQDGnEW5Bx
Box #Tracking #Carrier statusWeight (kg.)Dimensions (cm.)
11ZA1Y4886830341556SHIPPED5.140 x 30 x 30
Feb 28, 2021 12:33:17 AM - GB - Package has shipped

like that?

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Seller_NoMNQDGnEW5Bx

was it just a single box?

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Seller_NoMNQDGnEW5Bx

so are all 16 not showing any kind of tracking?

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Seller_NoMNQDGnEW5Bx

I cant imagine anything is wrong with the tracking number else the UPS website wouldnt recognise it. It seems very odd for all 16 boxes to go missing, I have occasionally had one that hasnt been scanned and reappears later but not them all, if they were all booked through Amazon in the same way as normal, you’ll have to contact Amazon and get them to investigate.

Were you there when they were collected?

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Seller_sDQo16dg9f6a7

Exactly from my warehouse.

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Seller_sDQo16dg9f6a7

yes he did it. so that’s why I am surprised why it’s not working.

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