Unjustified Negative feedback

@Julia_Amazon @Sarah_Amzn @Simon_Amazon @Sakura_Amazon_ @Ezra_Amazon @Winston_Amazon

Dear Amazon Seller Support,

I am writing to request the removal of negative feedback left by a customer for Order ID: 206-5115505-6436332

The feedback states: "Didn't receive my order."

However, I believe this feedback is unjustified and does not reflect the actual events for the following reasons:

No contact attempt: The buyer did not reach out to me through Amazon to report any delivery issue or to request assistance. I am also not able to contact the buyerr so cannot even attempt to ask them to remove it.

Confirmed delivery: According to Royal Mail tracking, the parcel was successfully delivered and handed to a resident at the delivery address. There is also photographic proof of the delivery.

Address verification: I have checked the delivery location via Google Maps, and the address corresponds with the one used in the order.

Additionally, Amazon’s own policies state that feedback which is solely related to delivery and fulfilled by a third-party carrier may be eligible for removal. In this case, all evidence points to a successful delivery, and the buyer has made no effort to resolve the issue prior to leaving feedback.

I have attempted to raise this through support by raising a case, but the case keeps being closed down without action. I would appreciate if this matter could be escalated for proper review, as the feedback left is not true and unfair.

Please let me know if you require any additional documentation or tracking references to assist with this request.

Thank you for your attention to this matter.

Kind regards,

TNP