Problems with Adress Verification

Hello,

I am from Bulgaria and I needed to proof my residential adress so I can use my German Seller Account.

I uploaded 2 photos of an Internet Bill, which is listed as an accepted document.

One photo of the original bill and one photo of a transaltion to Enlglish from a sworen transaltor.

I was rejected a couple of times with the explanation "The latest proof of address that you provided was incomplete as missing original copy of certified translation" which isn't true.

I did contact chat support which didn't help at all.

What can I do further?