Unable to reply with verification code for Brand registry - going around in circles
I am trying to update a brand registry application with a verification code I have been emailed to supply. I am unable to reply to the email or find the case number to add the details to. If I click on the link at the bottom of the email it goes to an errors page. whenI submit a help ticket, they askl me to reply to the original case ID below but I can't acces it anywhere so i am going around in circles and running out of time! Does anyone know how to resolve? Am I going blind?
Case ID that I need to submit to > 11146749722
@Ezra_Amazon
0 replies
Seller_9GpikFpYMWGEc
Log on to your brand registry page.
At the top you will see Manage and Support
Click Support and you will see Brand Support Case Log
You should see there a case with subject Brand Registry request for XXXX
Click on View and submit your verification code to that case
Seller_9GpikFpYMWGEc
How long after did you get your Verification Code if you do not mind me asking
Dougal_Amazon
Hello @Seller_kFHWEyj4zA0xJ,
My name is Dougal from the Community Manager Team and I would be happy to help you here. @Seller_9GpikFpYMWGEcprovided the correct direction and added some screenshots (Thank you very much for this detailed response), but I am coming back to make sure you were able to resolve and communicate your verification code.
Please let me know if you were not and/or if you have any other questions.
Best, Dougal
