We are repeatedly getting same error in order to classify our simple product containing one battery. The SDS sheet provided by supplier is submitted and then we get error :
Not classified: Unable to classify
The product’s identity cannot be confirmed because the detail page lacks bullet points, a product description or both. Update the detail page.
The product page contains, full information, bullet points, images, detail description and we are exhausted in putting as much detail as possible. Yet same error comes. Opened multiple cases at Amazon, made call as well, but they say internal team is working on it. We asked them tell us exactly what information could be missing, and otherwise kindly classify it as 100's of sellers are selling similar product and it doesn't come in dangerous good.
Now our case is "Pending Amazon Action" from past 9 days!. The support team says, "we are also waiting for internal team to reply, hope you understand". We are completely stuck, as I can't generate shipment plan as FBA, and my inventory is costing storage cost.
The first time we submitted SDS was on 13 Jan, and since then we are getting same error ("Not Classified: Unable to classify"._ with same reason as stated above ) after 6-7 time resubmission and fixing listing in whatever way possible.
Any one can guide, what is happening here? Please any bit of help will be very appreciated.
Thank you!
We are repeatedly getting same error in order to classify our simple product containing one battery. The SDS sheet provided by supplier is submitted and then we get error :
Not classified: Unable to classify
The product’s identity cannot be confirmed because the detail page lacks bullet points, a product description or both. Update the detail page.
The product page contains, full information, bullet points, images, detail description and we are exhausted in putting as much detail as possible. Yet same error comes. Opened multiple cases at Amazon, made call as well, but they say internal team is working on it. We asked them tell us exactly what information could be missing, and otherwise kindly classify it as 100's of sellers are selling similar product and it doesn't come in dangerous good.
Now our case is "Pending Amazon Action" from past 9 days!. The support team says, "we are also waiting for internal team to reply, hope you understand". We are completely stuck, as I can't generate shipment plan as FBA, and my inventory is costing storage cost.
The first time we submitted SDS was on 13 Jan, and since then we are getting same error ("Not Classified: Unable to classify"._ with same reason as stated above ) after 6-7 time resubmission and fixing listing in whatever way possible.
Any one can guide, what is happening here? Please any bit of help will be very appreciated.
Thank you!
Hello @Seller_YKmOtBpC62wBp,
Welcome to the Forums!
This is Sarah with Amazon.
Are you still facing this issue or you managed to sort it out?
Kind regards,
Sarah.
We are repeatedly getting same error in order to classify our simple product containing one battery. The SDS sheet provided by supplier is submitted and then we get error :
Not classified: Unable to classify
The product’s identity cannot be confirmed because the detail page lacks bullet points, a product description or both. Update the detail page.
The product page contains, full information, bullet points, images, detail description and we are exhausted in putting as much detail as possible. Yet same error comes. Opened multiple cases at Amazon, made call as well, but they say internal team is working on it. We asked them tell us exactly what information could be missing, and otherwise kindly classify it as 100's of sellers are selling similar product and it doesn't come in dangerous good.
Now our case is "Pending Amazon Action" from past 9 days!. The support team says, "we are also waiting for internal team to reply, hope you understand". We are completely stuck, as I can't generate shipment plan as FBA, and my inventory is costing storage cost.
The first time we submitted SDS was on 13 Jan, and since then we are getting same error ("Not Classified: Unable to classify"._ with same reason as stated above ) after 6-7 time resubmission and fixing listing in whatever way possible.
Any one can guide, what is happening here? Please any bit of help will be very appreciated.
Thank you!
We are repeatedly getting same error in order to classify our simple product containing one battery. The SDS sheet provided by supplier is submitted and then we get error :
Not classified: Unable to classify
The product’s identity cannot be confirmed because the detail page lacks bullet points, a product description or both. Update the detail page.
The product page contains, full information, bullet points, images, detail description and we are exhausted in putting as much detail as possible. Yet same error comes. Opened multiple cases at Amazon, made call as well, but they say internal team is working on it. We asked them tell us exactly what information could be missing, and otherwise kindly classify it as 100's of sellers are selling similar product and it doesn't come in dangerous good.
Now our case is "Pending Amazon Action" from past 9 days!. The support team says, "we are also waiting for internal team to reply, hope you understand". We are completely stuck, as I can't generate shipment plan as FBA, and my inventory is costing storage cost.
The first time we submitted SDS was on 13 Jan, and since then we are getting same error ("Not Classified: Unable to classify"._ with same reason as stated above ) after 6-7 time resubmission and fixing listing in whatever way possible.
Any one can guide, what is happening here? Please any bit of help will be very appreciated.
Thank you!
We are repeatedly getting same error in order to classify our simple product containing one battery. The SDS sheet provided by supplier is submitted and then we get error :
Not classified: Unable to classify
The product’s identity cannot be confirmed because the detail page lacks bullet points, a product description or both. Update the detail page.
The product page contains, full information, bullet points, images, detail description and we are exhausted in putting as much detail as possible. Yet same error comes. Opened multiple cases at Amazon, made call as well, but they say internal team is working on it. We asked them tell us exactly what information could be missing, and otherwise kindly classify it as 100's of sellers are selling similar product and it doesn't come in dangerous good.
Now our case is "Pending Amazon Action" from past 9 days!. The support team says, "we are also waiting for internal team to reply, hope you understand". We are completely stuck, as I can't generate shipment plan as FBA, and my inventory is costing storage cost.
The first time we submitted SDS was on 13 Jan, and since then we are getting same error ("Not Classified: Unable to classify"._ with same reason as stated above ) after 6-7 time resubmission and fixing listing in whatever way possible.
Any one can guide, what is happening here? Please any bit of help will be very appreciated.
Thank you!
Hello @Seller_YKmOtBpC62wBp,
Welcome to the Forums!
This is Sarah with Amazon.
Are you still facing this issue or you managed to sort it out?
Kind regards,
Sarah.
Hello @Seller_YKmOtBpC62wBp,
Welcome to the Forums!
This is Sarah with Amazon.
Are you still facing this issue or you managed to sort it out?
Kind regards,
Sarah.
Hello @Seller_YKmOtBpC62wBp,
Welcome to the Forums!
This is Sarah with Amazon.
Are you still facing this issue or you managed to sort it out?
Kind regards,
Sarah.