Order # 112-4122142-5929021
Order Amount $957.90
Estimated Delivery Date : Wed, Nov 13, 2024 PST to Tue, Nov 19, 2024
Delivered on : 11/12/2024 at 12:46:00 PM
Received and Signed by the Buyer.
A to Z claim dept did not even give me a chance to respond to this claim. Buyer got an instant refund as soon as they opened a claim saying, item not received.
We appealed a few minutes ago with all shipping company and tracking information and a direct link from R&L carriers confirming item was delivered to the same address as received with order and received and signed by the buyer.
Amazon DENIED my appeal saying, " We received the tracking information you provided for order 112-4122142-5929021. However, you did not provide the carrier name or it does not show any tracking information on the carrier's website "
Besides the fact that Carriers and tracking information was uploaded on the Amazon order when the order was processed, I also made sure to my appeal had Carrier information, tracking information and a direct link from Carriers website where the shipment can be tracked using the link.
And yes, it is an Amazon integrated freight carrier !
Is the Appeal dept not reading the appeals ?
I even send an email to the buyer with all tracking and delivery information and the proof of delivery signature but buyer is not responding too.
Now the buyer has a full refund and a $957.90 order.
I really hope an Amazon rep looks into this because this clear case of fraud by an Amazon buyer.
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