Need to tell customer to contact courier due to issue

I need to contact a customer whose delivery has failed due to “no one in” i know from experience the courier doesn’t always leave a calling card. I cannot see any way to contact the customer on the amazon seller hub as all options when clicking the customers name are greyed out bar 3 and they all need attachments… Can anyone help? TIA

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 I need to contact a customer whose delivery has failed due to “no one in” i know from experience the courier doesn’t always leave a calling card. I cannot see any way to contact the customer on the amazon seller hub as all options when clicking the customers name are greyed out bar 3 and they all need attachments… Can anyone help? TIA
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 If there is a phone number this is one of those rare occasions you are allowed to use it. Otherwise send a letter. Depending on how much time you have before parcel returned to you.
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Need to tell customer to contact courier due to issue

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