What Is The Point!

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Seller_Rds42gzScDQFa

What Is The Point!

Today I’ve tried many times to call the Account Health Team. I enter my number, enter the reason I’ve requested a call…

Dialling your number… The call has ended… Request another call… I do

Back to square one!

I’ve added a (1) in the extension box. That doesn’t change a thing!

Any ideas?

The reason for the call is I have a negative feedback which in my opinion is a product review. The DVD doesn’t work. Did the buyer inform me? No. Did the buyer request a return? No.

Will Amazon remove the feedback? No. It’s the buyer’s experience. Well excuse me but surely this is a product review it has nothing to do with me as a seller!

So much for Amazon supporting their sellers.

If an Amazon Forum Moderator can advise on the feedback issue I would appreciate it @Jessica

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Seller_Rds42gzScDQFa
Most helpful replyThis reply was marked most helpful by the original poster.

I received this from the MD’s office today and it has now been removed… A good start to the week.

My faith has been restored

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Seller_NoMNQDGnEW5Bx

Have you tried raising a case to remove, simply saying ‘this is a product review’?

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Seller_64jziShTiTjOq

I suspect that just means the call was never started - in other words, there was no-one free to make it

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Seller_NoMNQDGnEW5Bx

I suppose in fairness it should stay simply because I would want to know that a seller sold broken dvds, the issue is more getting the customer to remove it since they’d have requested a return if it actually was broken.

Have you tried contacting the customer directly, will that work?

Edited to say I’m not at all suggesting you did sell a broken dvd, hope you understand what I meant :slight_smile:

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Seller_sFEUMUfeW5484

Unfortunatley you have no chance of getting FB removed where the buyer has said it doesn’t work. They won’t see that as a product review.

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Seller_Wqg5EgqxuOwDD

I think it’s only manned, Monday-Friday during office hours.

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Seller_5GbPXizmkQKgE

the callback works on landline numbers and not on mobiles i find.

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Seller_bdSdLjti4IugQ

I appreciate it’s extremely annoying when you get these negative feedbacks, however, try to not let it get to you. We’ve gone above and beyond before and some people will just leave negative feedback. Move on and try and enjoy your day. As long as you’re below the 1% metric then you’re ok :slight_smile:

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Seller_qs0SIvVwguCY5

We had an email not that long ago to introduce us to the ‘Call Me Now’ function.

It specified that it is available to use between 0700-1600 US Pacific Time (so 3pm - midnight BST). I think it also said it was only available Monday-Friday.

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Seller_xUKHc5xSYJmI4

I think some forget orders do get damaged in the post and naturally first port of call is to contact the seller to advise them of it before leaving any negative feedback. I have had a number of deliveries arrived damaged did not leave any negative feedback. The seller was very responsive and issued a replacement without returning the damaged order. Naturally depends what you have purchased and the value of the product or whether or not the claim appears genuine.

To register the claim with the courier its recommended the buyer reseals the item and returns the order back to the seller. The difficult to distinguish whether the seller has not adequately packed the order or the courier has damaged the item during transit.

We are also aware usually damaged deliveries are recorded at the delivery office and resealed with the courier own packaging by with an apology.

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Seller_Rds42gzScDQFa
Most helpful replyThis reply was marked most helpful by the original poster.

I received this from the MD’s office today and it has now been removed… A good start to the week.

My faith has been restored

20
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