CASE: ID 16798823031 with attached screenshots of the issue Old case ID I opened for it: ID 16787957671 there must be a chatlog too somewhere that was also a huge mess and the advice I got made no sense at all, and didn't work.
I have an approval from a brand owner, yet I got slapped by a trademark violation. Amazon told me to just change my listing. Yet, Amazon is blocking that option, so I can't. They told me to contact the brand owner so he is going to change the listing and "hope for the best". (How is that work? I did contact him, he didn't change it, and I don't even know how could he change my listing.) So, Amazon gave me an impossible task, and it's impossible because Amazon itself is making it impossible.
Email support says X is the issue, Chat-support says Y. They can't even agree with that. They won't tell me who reported me and who should I contact. Except 1 but they say that's a 3rd party and has nothing to do with the issue. Also, that company - looks like - won't even bother with the problem, as they have nothing to do with it.
A several robot-replies later just got blocked and now I only can open a chat-message to them. Where they can be rude to me and help nothing. Do I really want to get into that again? No, not really. I'm mentally drained already Amazon is creating problems, then blocking the solution, then not doing anything about it, yet wasting my time, hours and hours, days, weeks in some cases. So, unprofessional... :-/
@Seller_t9kvdr2yixQej