Is feedback removed only via AI where is a human and why doesn't Amazon follow its own policy?
Hi Everyone,
I've been going back and forth with support after a customer left a 1-star review meant for a product as a seller review. I'm really frustrated because I keep receiving the same template responses. To whoever monitors these forums, my case ID is 10504781712. I usually don’t come here to vent, but getting repeated, automated replies is incredibly infuriating.
I would appreciate the opportunity to speak directly with a human being who can address this issue and ensure that Amazon adheres to its own policies. "Frustrated" doesn’t even begin to describe how I feel right now!
Thanks, everyone hoping for some support, but so far, I'm not holding my breath!
Jayson
2 replies
Julia_Amzn
Hello Jayson,
Thank you for reaching out to Seller Forums.
I will review your case and address it to the partner team. I will keep you informed. 😊
Best regards,
Julia.
Julia_Amzn
Hello @Seller_NOoWfFKDHbsaV,
Hope you are doing great. 😊
It seems like the buyer has removed the feedback. Can you confirm this on your end?
Thank you!
Is feedback removed only via AI where is a human and why doesn't Amazon follow its own policy?
Hi Everyone,
I've been going back and forth with support after a customer left a 1-star review meant for a product as a seller review. I'm really frustrated because I keep receiving the same template responses. To whoever monitors these forums, my case ID is 10504781712. I usually don’t come here to vent, but getting repeated, automated replies is incredibly infuriating.
I would appreciate the opportunity to speak directly with a human being who can address this issue and ensure that Amazon adheres to its own policies. "Frustrated" doesn’t even begin to describe how I feel right now!
Thanks, everyone hoping for some support, but so far, I'm not holding my breath!
Jayson
Is feedback removed only via AI where is a human and why doesn't Amazon follow its own policy?
Hi Everyone,
I've been going back and forth with support after a customer left a 1-star review meant for a product as a seller review. I'm really frustrated because I keep receiving the same template responses. To whoever monitors these forums, my case ID is 10504781712. I usually don’t come here to vent, but getting repeated, automated replies is incredibly infuriating.
I would appreciate the opportunity to speak directly with a human being who can address this issue and ensure that Amazon adheres to its own policies. "Frustrated" doesn’t even begin to describe how I feel right now!
Thanks, everyone hoping for some support, but so far, I'm not holding my breath!
Jayson
2 replies
2 replies
Julia_Amzn
Hello Jayson,
Thank you for reaching out to Seller Forums.
I will review your case and address it to the partner team. I will keep you informed. 😊
Best regards,
Julia.
Julia_Amzn
Hello @Seller_NOoWfFKDHbsaV,
Hope you are doing great. 😊
It seems like the buyer has removed the feedback. Can you confirm this on your end?
Thank you!
Julia_Amzn
Hello Jayson,
Thank you for reaching out to Seller Forums.
I will review your case and address it to the partner team. I will keep you informed. 😊
Best regards,
Julia.
Julia_Amzn
Hello Jayson,
Thank you for reaching out to Seller Forums.
I will review your case and address it to the partner team. I will keep you informed. 😊
Best regards,
Julia.
Julia_Amzn
Hello @Seller_NOoWfFKDHbsaV,
Hope you are doing great. 😊
It seems like the buyer has removed the feedback. Can you confirm this on your end?
Thank you!
Julia_Amzn
Hello @Seller_NOoWfFKDHbsaV,
Hope you are doing great. 😊
It seems like the buyer has removed the feedback. Can you confirm this on your end?
Thank you!
