My sales have dropped massively over the past few days. My listings are not showing up for my keywords. It seems to have happened over night. My listings are not suppressed, I have plenty of inventory - nothing has changed apart from the fact the discoverability of my bestselling ASIN is severely limited. The test I am performing to determine this is to search the keywords customers would use on the Amazon website; The product does not show up in the results. This means that there is some form of discoverability limitation on the listing.

I tried the self service tool on seller central and it says that the product is “active and buyable.”

So far I am unable to figure out what is happening.

CASE ID: 10686133512

Amazon seller support offered to change the browse node but that should not be an issue as I was using the same browse node prior to this happening.

Any help will be highly appreciated.

Have a great day!

hi,

I have 10 products listed as active in my inventory however all of them are not showing on my store. The other 79 products listed as active are all showing on my store. 7 of these products are searchable via ASIN in the amazon search bar and 3 our not there at all. I have a professional account (FBM) and have been looking at posts on the forum all night and have raised several tickets and tried closing, deleting etc, not on holiday mode and I'm struggling to fix the issue and the customer service people don't seem to understand. any help will be greatly appreciated. thanks

Hi! My listings are not visible in search even when i use exact title of my product. Listings are active. We use FBA and been paying for storage for quite some time. We set the price to a VERY low and still no sales were made since we lauched the store. Can samone advise on thi?