Hi.

My account has been deactivated and I am having difficulty re-activating it.

Due to my Ltd company (UK) being brand new, I only purchased the utility contract a week ago, I have submitted this to them and have been on 2 phone calls to try and get it approved but no luck as they are saying it has to be a utility bill going back at least 90 days.

Does this mean I have to wait 3 months before I can get approved to start trading? Would be massively grateful if anyone can share their experience of getting verified in this type of scenario?

A list of the documents I have available to submit (some of which I have already sent):

Company incorporation documents

Rental agreement with the registered office address

Business bank account statements in the company's name

Company website

Internet/utility bill for the last 7 days.

Hi, I am reaching out from my new account which i have created just recently. So whats happend is that we have lost access to the primary seller account, and the cause for this was because we had deleted the buyer account with the same email address as the primary seller account, as they were linked which I was not aware of, this had an effect on the seller account. Now I cannot re gain access to my seller account hence why we have created this new account. I have been in touch with seller support, but I am going back and forth receiving the same answers of resetting the password, 2fa, contacting customer support to retreive the account, but I am not able to recieve the appropriate I need in regards to this matter. I had a few amounts of stock in the account, I am still being charged the monthly subscription and I have yet to receieve a resolution. Help would be appreciated.

Hi DJC123,

My observation would be that the search works on any word in the string requested and will not search for the whole string whether you put it in quotes or not.

BUT I just did a search for "VTR" (which you would think was straightforward and easy, and most of the returned threads included VTR in the header or body BUT the FIRST one returned was headed "Re-activating my seller account" and did not appear to have VTR anywhere in it!

All Best

Brian