Hello,

Yesterday, the majority of our inventory became unfulfillable and the reason is that the product is expired .Although, the expiration date of our product is on 6/2026 and it is clearly visible on tha packaging and on the product itself.

We opened a case (ID 16634958991) and the representative told us that amazon will manually check the product and reply to us via email.

After that, a small amount of units became available again and then we received an email from amazon to create a removal order for the rest of the units until 11/24/2024 .

Someone from the amazon team please check our case again and help with this situation as our inventory (and investment) is been thrown away for no reason.

Thank you very much.

I’ve been requesting a bin check for inventory that Amazon has marked as unfulfillable or expired. However, SS continues to respond stating that this issue is related to reimbursement, damage claims, or warehouse loss claims.

All our inventory is set to expire well after 2030, so we’re confident that the items are not expired. It seems that additional units have been marked as unfulfillable, which is now impacting our existing sellable inventory before the new stock arrives.

I would greatly appreciate assistance from the community managers.

Case ID: 16927301741

Hello,

Our inventory became unfulfillable and the reason is that the product is expired .Although, the expiration date of our product is on 6/2026 and it is clearly visible on tha packaging and on the product itself.

We opened a case (ID 16634958991) and the representative told us that amazon will manually check the product and reply to us via email.

After that, a small amount of units became available again and then we received an email from amazon to create a removal order for the rest of the units until 11/24/2024 .

Someone from the amazon team please check our case again and help with this situation as our inventory (and investment) is been thrown away for no reason.

Thank you very much.



Fulfill Orders