A customer has claimed a product is expired and I have a expired complaint on my account. After a successful Bin Check to prove it is not expired, my attempts appeal have been rejected. I have removed a violation before using a a bin check to prove its expiration date, why is it not working this time? Is there a way to escalate or for someone to look into it?

Here is the response from the bin check:

"We understand that you are facing issue with expiration date of ASIN - B0BRTRVSWF.

Upon investigation of this case, we have verified that all units for the ASIN - B0BRTRVSWF (FNSKU - X004IUC1MT) in your inventory are not expired and hence are in sellable condition.

Please be informed that the expiry date for ASIN - B0BRTRVSWF is June 6, 2025.

At the time of check-in at Amazon fulfillment center, all products must have a remaining shelf life that allows sufficient time for the product to be consumed in full, plus an additional 90 days. For example, a bottle of supplements with 240 daily servings must have a remaining shelf life of 240 days and an additional 90 days, which makes 330 days.

Therefore your units will be expired by next month."

How do I request a bin check?

Hello everyone, I hope you are well.

One customer's feedback that appears to be written in haste and with grammatical and spelling errors, that to the best of my interpretation stated that the package didn't arrive on time, triggered an expired product bot on account health.

Now, I am in need of a bin check for the ASIN from the FBA team as part of my appeal of the "violation". I do not maintain much inventory on this ASIN, so it should be fairly simple.

I reached out to seller support, but it does not appear as though they are understanding my request, and are simply stating that the ASIN is expired, when my records clearly show that there is at least over a year on the best by date.

@Seller_37l8i4vuvugjGor any other mods, can you assist?

The case ID is ID 15616954371.

Thank you!