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被投诉外观专利侵权，申诉不通过，审核团队始终回复一样的内容；目前违规记录快到180天，请问该如何解决以确保帐号安全？
1.我既是卖家也是制造商，我坚持我的产品未侵犯他人知识产权，我的产品有自己的专利号。并且也请了专业的德国律师顾问出具了不侵权函，同时我也积极地向投诉方联系，但始终无法得到对方的撤诉。
2.亚马逊账户健康团队和审核团队也未提供我们更多帮助和建议，无论我提交任何新材料申诉，始终收到以下回复：
“我们收到了您提交的信息，但目前这些信息不足以让我们重新启售您的商品。要想让我们重新启售您的商品，请提供以下任一文件，证明您的商品为正品：
-- 由权利所有者直接出具的、表明您有权使用其知识产权的授权书 (LOA) 或许可协议 (LA)。您可以在收到的有关商品下架的通信内容中找到权利所有者的联系信息。
-- 由权利所有者直接出具的发票，表明您的商品为原装商品，并且是直接从权利所有者处购买的。您可以在收到的有关商品停售的通信内容中找到权利所有者的联系信息。
-- 由权利所有者直接发送给亚马逊的撤销请求。您可以在收到的有关商品停售的通信内容中找到权利所有者的联系信息。
-- 发布的商品的设计注册证明。”
3.从收到投诉绩效通知到现在已经将近180天，但是该侵权问题始终没有进展，账户评级192分，显示存在风险。请问接下来我该如何成功申诉？账户评级如何恢复正常？
有没有经验大佬解答，万分感谢！
10 replies
Seller_gX1r7HAdIW0i5
Das ist das deutsche Seller Forum. Man schreibt hier zu mindestens auf englisch.
Rachelle_Amazon
Hi @Seller_ufYHUMMwviu5J,
have you considered reaching out to Account Health? Has this happened yet? I am also forwarding this thread to Account Health Support as this is not able to be actioned by the forums.
Best Regards
Rachelle
Gala_Amazon
Hello @WHITOP_EU_850,
My name is Gala and I would like to help you with your last question.
As I understand you have contacted the Account Health Support team to request an internal second review. Did you receive any update yet?
I also understand that you tried to contact the rights owner, but unfortunately failed to reach an agreement and obtain a withdrawal of the complaint.
Unfortunately there is no ''better'' solution, I'd suggest to wait for the second review outcome if you didn't receive it already.
Once received please feel free to share the details with us in case another Selling Partner is in the same situation than you.
The forum community and I are here to support you.
Please keep us up to date and write here if you have any further questions.
Best regards,
Gala
thank you for your reply. I have contacted Account Health Support to request an internal second review, but the appeal was still rejected.
I also tried to contact the rights owner, but unfortunately failed to reach an agreement and obtain a withdrawal of the complaint.
I am just a small seller, is there any better solution?
Nikolaus_Amazon
Hi @WHITOP_EU_850,
My name is Nikolaus and I will try to assist you today; Gala is not available today.
Unfortunately, as Gala mentioned, there is no other solution. I`d advise you to contact Account Health Support again and ask them what the next steps are.
I`d appreciate if you can let us know what the outcome is. Please don`t hesitate to post here again for additional support.
My warmest regards,
Nikolaus
Maxie_Amazon
Hello @Seller_ufYHUMMwviu5J,
I'm Maxie, from Amazon.
I'm sorry to hear about the issues with your deactivated product.
As per Amazon policy, when you receive a complaint for Design Rights, there are various options to dispute the violations:
- You can submit invoices from the Brand Owner who submitted the complaint.
- You can submit a registered Design or Patent (in the EU, wepage EUIPO) to the product, which has to be older than the Design you are supposed to be violating.
- You can submit a Letter of Authorization from the Brand Owner who submitted the complaint.
- You can request a retraction from the Brand Owner who submitted the complaint.
Lastly, if you have legal proof that the Design registered by the Brand Owner is generic or infringes EU policies, you can take legal action outside Amazon and take the Brand Owner to court.
If you were to win the courtcase, you could submit documentation proofing this to get your product reinstated.
Unfortunately, these are the only methods currently available to dispute such a violation.
You can, of course, contact our Account Health Support as previously advised by my colleagues to further asistance.
I hope this information is useful to you.
Please do not hesitate to contact us if you have further questions or updates to your case.
Kind regards,
Maxie :D
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