Business operating hours Buy Shipping
We have noticed a number of orders being forced to send via RM24 service on Buy Shipping.
Our usual Free shipping is RM48, however if the business opening hours are closed on that particular day then amazon only give us the option to send via RM24 at our cost. This has only just started last week, its something amazon have just introduced and its eating in to our profit. Is anyone else noticing this issue?
0 replies
Seller_gldemESC2lCHX
Here is an example, The business on this order is closed most of the week so we only have the option to send 1st class or RM24 at our additional cost instead of our usual free to customer RM48 service
Seller_gldemESC2lCHX
It must be a problem in the system somewhere, Customer is closed over the easter holiday but amazon are forcing us to use RM24 where surely the customer when ordering would have been told free delivery would be Tue/wed after the Bank Holiday
Seller_zDUw7ekrB6OEy
We've just had the same with a Business customer. If it is a new thing with amazon I must have missed the email.
Seller_540qgZMXuuXdD
I've just had this again. Forced to spend shy of £3 to ship a £4.99 item via Evri. After Amazon's fees, I've made just pennies.
Amazon should just extend the delivery times in these instances.
Seller_uOUgPhGRNvFN3
yes i have also been getting this problem for a few days in the last 2 weeks
as a workaround, I have posted them using Royal Mail 24
but today I have no option to even use Royal Mail 24 - only more expensive shipping options which will result in a lost on sending out each order
Seller_uOUgPhGRNvFN3
having contacted seller support myself, i got a response like using a chocolate teapot - can anyone from amazon uk who monitors these forums please get some visibility on this issue urgently
if this is something that amazon uk is going to stick with, then it will no longer be economical to send amazon orders via royal mail 24/48 - i will have to increase my prices or stop all amazon listings with low prices
Seller_AVteysPitiEJq
Doesn't appear Amazon are taking into account the bank holidays (no surprise there). I printed 2nd class labels and I'm being told they have to be shipped by Monday.
Seller_TnBH4Q213xF7r
You can still manually use Click & Drop and use RM 48, but then you may get a defect against you if not tracked by Amazon as being delivered. (Amazon do not track Letters at all, and using RM Tracked 48 CRL, Parcels and Large Letters only track if scanned by the Postie).
Amazon use RM delivery date information, and if they consider you have to use a faster service to get to the Buyer by the estimated date, then that is all you can choose for Buy Shipping.
So, you probably need to use Buy Shipping, RM 1st Class Letter at £1.70, or RM 24 (Large Letter) (CRL) at £1.89 if larger item. Both are only slightly more than the 48 service, and then no VTR defects if an item arrives late.
You need to build in the price if some may have to use the faster service.
Seller_QHJyNkagGiCWP
I pick what I want from click and drop then enter the tracking in amazon, not has a problem so far.
Seller_G3Oq8Z5vW5fmw
We are having the same issue - even though almost everything we sell can be sent as large letters which would just be posted through the companies letter box even if they are closed.
Seller_gldemESC2lCHX
This is still an ongoing issue, We have had orders today that we cant even upgrade and send 1st class because of the bank holiday and the system is saying it wont get there....Its crazy, so do amazon want us to start cancelling these impossible to ship orders??
We are resorting back to using our own Royal Mail account on these orders which will result in a low VTR score.
Seller_lcEFNe4t76lA1
This really is becoming an issue for us now especially on a Thursday and Friday. Like you, we use RM48 Tracked as our free postage - we only ship with RM and Parcelforce. Today, I have FIVE orders to businesses that I am only getting the option of EVRI to ship with. I don't have an EVRI account which means I have to drop off at the drop off point.
This is a) inconvenient but b) the shopkeeper won't take more than one of our items as the boxes are too big!
It's just getting more and more complex and ridiculous! Can a moderator help?
Seller_gldemESC2lCHX
We are having orders, paying for Royal Mail Special delivery Guaranteed next day. but if the business is showing as closed we are having to send via RM24 tracked for some reason. Its the only one that will work.
Why are Amazon messing around with when the business is closed if its something that will fit through a letterbox.
Our VTR was 100% and we are now at 75% messing around with these orders
Seller_uOUgPhGRNvFN3
as usual, no one from amazon seller support has given a proper answer.
i will be going to an amazon sellers meeting at their london office next month
amongst other issues, i will raise this issue.
if you want me to ask anything else, please let me know
