What a pain to speak to Amazon support!
They treat you like dog. I don’t have any good experience to speak to them. Every time I speak to them, they don’t listen. They insist my problem is my problem and it is my fault always. I had the problem of using Parcel2Go integration with Amazon. I use Yodel via Parcel2Go and the tracking uploaded by Parcel2Go to yodel always gives a problem. They are not seen as valid tracking and because of it my VTR has been dropped below 95%. What happens is that Parcel2Go updates as Other service -> Yodel Direct with a Yodel CollectPlus tracking number. Yodel CollectPlus tracking number cannot be tracked on YodelDirect website and vice verse. It is shown that not valid tracking on Amazon. I uploaded my tracking evidence and kindly asked Amazon to remove this defect on my account.
All their reply is that this is not Amazon’s fault, Amazon is absolutely right. The tracking numbers are invalid even I send them the correct tracking link and everything. They are always right. Sellers are always wrong. They refer me to read VTR post etc. I explained 1000 times that I fully understand it and the problem is really in Amazon where the systems integrated are not tracked properly.
The answer I get is “No” I am wrong, Amazon is correct. {Moderator Edit (Jessica) insult towards Amazon staff removed} They don’t listen no matter what. They are always correct. One support associate was even saying my screenshot shows detailed tracking but however it differs from the item scan for delivery. I asked what are the differences? If the item is not scanned on delivery, it will not be tracked. They did not answer me. Amazon support has no common sense and twisted. How long do we have to tolerate them?
0 replies
Seller_BS5lg2keRs2QO
@JillyB1 i think you use the same website / courier?
Seller_DROodOAYHftnc
I use Yodel for many of my shipments, and like you, at first I would enter the YOD***** tracking number, but that is not recognised by Amazon.
I buy directly from Yodel (formerly CollectPlus), not via Parcel2go - I think the prices are the same.
When confirming shipment you need to enter the long number on the barcode under the label, as that is the one that is scanned.
Choose Yodel from the first dropdown, then in the second box select ‘Other’, then I enter 3-5 Day in the box, then the long barcode tracking number in the box.
I have had 100% VTR for months now.
Seller_4lX0Vi59AfWqD
Same problem. Have been contacted Parcel2go to let them know those short Yodel tracking numbers can’t be recognized by Amazon as valid.
They said that short is the only number what this carrier provide at the moment.
The thing what is works and what you can do correct the carrier manually as “Yodel” from drop down menu and use long tracking number under the barcode. Yes, this takes a much more time and annoying. But VTR slowly increased after those actions.
Might be better to use an other carrier from P2G with a higher postage charges - this up to you
